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Author Topic: Rogue Anti-Malware Questions  (Read 27319 times)

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Reply #15August 16, 2019, 06:52:45 PM

Curson

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Re: Rogue Anti-Malware Questions
« Reply #15 on: August 16, 2019, 06:52:45 PM »
Hi Mops21,

Just to be sure : explorer.exe is not restarted at the end of the installation ?
Are the UI elements of Windows (windows, menu, widgets, etc.) not displayed ?

Regards.
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Reply #16August 17, 2019, 12:12:03 PM

Mops21

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Re: Rogue Anti-Malware Questions
« Reply #16 on: August 17, 2019, 12:12:03 PM »
Hi

No the Explorer.exe did not start after the install

I use Windows 8.1 64 Bit all is updated

With best Regards
Mops21
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Reply #17August 17, 2019, 07:42:35 PM

Curson

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Re: Rogue Anti-Malware Questions
« Reply #17 on: August 17, 2019, 07:42:35 PM »
Hi Mops21,

Thanks for your feedback.
We will investigate this issue as soon as possible.

Regards.
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Reply #18August 18, 2019, 01:12:05 PM

Mops21

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Re: Rogue Anti-Malware Questions
« Reply #18 on: August 18, 2019, 01:12:05 PM »
Hi

Thank you very much for your Infos

Need you something from me please Files or more Infos

With best Regards
Mops21
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Reply #19August 18, 2019, 07:46:21 PM

Curson

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Re: Rogue Anti-Malware Questions
« Reply #19 on: August 18, 2019, 07:46:21 PM »
Hi Mops21,

You are very welcome.
We will keep you informed about the results of the investigations.

Regards.
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Reply #20August 19, 2019, 04:13:14 PM

Mops21

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Re: Rogue Anti-Malware Questions
« Reply #20 on: August 19, 2019, 04:13:14 PM »
Hi

I will wait for it

With best Regards
Mops21
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Reply #21August 20, 2019, 10:04:17 PM

Curson

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Re: Rogue Anti-Malware Questions
« Reply #21 on: August 20, 2019, 10:04:17 PM »
Hi Mops21,

Unfortunately, we were not able to reproduce the issue on our test systems.

We will continue to search for clues, but I can't promise you we will find a solution.
Thanks for your understanding.

Regards.
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Reply #22October 26, 2019, 01:20:35 PM

Mops21

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Re: Rogue Anti-Malware Questions
« Reply #22 on: October 26, 2019, 01:20:35 PM »
Hi

Can you check the txt File and the other Logs please

When you found something please fix it please

https://www.sendspace.com/file/i8xjb3

With best Regards
Mops21
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Reply #23October 26, 2019, 06:29:48 PM

Curson

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Re: Rogue Anti-Malware Questions
« Reply #23 on: October 26, 2019, 06:29:48 PM »
Hi Mops21,

Thanks for your feedback.
Did RogueKiller became unresponsive or simply crashed ?

Regards.
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Reply #24October 30, 2019, 07:56:57 PM

Mops21

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Re: Rogue Anti-Malware Questions
« Reply #24 on: October 30, 2019, 07:56:57 PM »
Hi

It is working now thank you very much for your infos it is fixed now I have do nothing

Rogue Anti-Malware 14 Beta Bug 01vom 29.10.2019: Any infos about this available

Rogue Anti-Malware 14 Beta Bug 02: 1. There is no Start the application questions see the Version 13 at the end of installation. 2. Why start thethis after the setup see the image dieser PC

And can you check the Logs for other issues and bugs and errors and problemsd please and fix them please

https://www.sendspace.com/file/xr33gv

With best Regards
Mops21
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Reply #25October 30, 2019, 08:12:29 PM

Curson

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Re: Rogue Anti-Malware Questions
« Reply #25 on: October 30, 2019, 08:12:29 PM »
Hi Mops21,

The issue probably lies in the installer we are currently using.
Could you please manually download the last installer of RogueKiller V14 and run it like this :
Quote
setup.exe /LOG="C:\debuginstall.log"

A new file named debuginstall.log will be created at the root of your system drive. Please attach it with your next reply.
This file will contain the details of the operations performed by the installer and will greatly help us understand what is happening.

Regards.
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Reply #26October 31, 2019, 07:52:48 PM

Mops21

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Re: Rogue Anti-Malware Questions
« Reply #26 on: October 31, 2019, 07:52:48 PM »
Hi

Can you explain me the steps by steps please for this please

With best Regards
Mops21
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Reply #27October 31, 2019, 11:21:06 PM

Curson

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Re: Rogue Anti-Malware Questions
« Reply #27 on: October 31, 2019, 11:21:06 PM »
Hi Mops21,

Sure.

1) Download RogueKiller V14 installer and save it on your Desktop.

2) Launch the command prompt windows (cmd) with admin rights and copy/paste the following command :
Code: [Select]
"%USERPROFILE%\Desktop\setup.exe" /LOG="C:\debuginstall.log"
This will launch the installer in debug mode.

3) A new file named debuginstall.log should has been created at the root of your C:\ drive. Please attach it with your next reply.

Regards.
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Reply #28November 01, 2019, 12:30:17 PM

Mops21

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Re: Rogue Anti-Malware Questions
« Reply #28 on: November 01, 2019, 12:30:17 PM »
Hi

I hope that is so right

With best Regards
Mops21
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Reply #29November 01, 2019, 01:32:16 PM

Mops21

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Re: Rogue Anti-Malware Questions
« Reply #29 on: November 01, 2019, 01:32:16 PM »
Hi

And can you check this please

When I download the new Beta Version from here that is 14008 not 14009 see this screenshot

https://www.adlice.com/introducing-roguekiller-14/

With best Regards
Mops21
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