Author Topic: ==> Crash/Hang/Block, please come here <==  (Read 64872 times)

0 Members and 1 Guest are viewing this topic.

November 24, 2014, 09:50:25 am

Tigzy

  • Administrator
  • Hero Member

  • Offline
  • *****

  • 844
  • Reputation:
    91
  • Personal Text
    Owner, Adlice Software
    • View Profile
    • Adlice Software
==> Crash/Hang/Block, please come here <==
« on: November 24, 2014, 09:50:25 am »
Hello
If you have a problem of RogueKiller crashing, please do the following:

---------------

Note on July, 30th 2015:
Just to let you know (I'll update the main post as well) that every BSOD issue will not be fixed now, for a very good reason:
We are in the process of redoing the driver from scratch for better performance and stability.

The driver is the thing that would cause 99% of the BSOD you encounter with (and caused by) RogueKiller, so hopefully once the new version of the driver is out the problem will be gone. Please be patient.

As a workaround you can switch driver off with -nodriver command line, or for Premium users by unchecking the Kernel driver in settings.

---------------

1. BSoD (Blue Screen), this is a driver crash:
  • Go to C:/windows/minidumps
  • Find the latests dump file, and upload it here (zipped please)

2. Application crash:
  • Restart the application
  • If it asks for sending crash information, please upload them. If not, follow 2.1
  • That's all you need to do

2.1 Application crash, manual dump:

3. Application is blocked/hangs on something:
  • Download Process Hacker or Process Explorer, and install it. Start it.
  • Restart RogueKiller
  • When it hangs, make a full dump of the process with Process Hacker/Explorer with a right click.
  • Zip it, upload it on http://upload.adlice.com.

Thanks!
« Last Edit: February 28, 2017, 03:08:20 pm by Tigzy »

Reply #1November 29, 2014, 04:11:38 pm

Jhfiama

  • Newbie

  • Offline
  • *

  • 1
  • Reputation:
    0
    • View Profile
Re: ==> Crash/Hang/Block, please come here <==
« Reply #1 on: November 29, 2014, 04:11:38 pm »
BSOD with the latest version of Roguekiller. Previous version work fine.

Reply #2November 30, 2014, 07:46:51 pm

HolidayRobin

  • Newbie

  • Offline
  • *

  • 1
  • Reputation:
    0
    • View Profile
Re: ==> Crash/Hang/Block, please come here <==
« Reply #2 on: November 30, 2014, 07:46:51 pm »
After the pre-scan, the scan hangs at 62%. It will hang there indefinitely. Here is the dropbox link.

https://www.dropbox.com/s/rkbkdpxqvy46mzs/RogueKiller%20%282%29.zip?dl=0

Reply #3December 01, 2014, 08:46:35 am

Tigzy

  • Administrator
  • Hero Member

  • Offline
  • *****

  • 844
  • Reputation:
    91
  • Personal Text
    Owner, Adlice Software
    • View Profile
    • Adlice Software
Re: ==> Crash/Hang/Block, please come here <==
« Reply #3 on: December 01, 2014, 08:46:35 am »
Thanks, dumps will be analyzed.

Reply #4December 01, 2014, 11:15:42 am

Tigzy

  • Administrator
  • Hero Member

  • Offline
  • *****

  • 844
  • Reputation:
    91
  • Personal Text
    Owner, Adlice Software
    • View Profile
    • Adlice Software
Re: ==> Crash/Hang/Block, please come here <==
« Reply #4 on: December 01, 2014, 11:15:42 am »
@HolidayRobin, could you tell me which version you used? The old GUI or the new one?
Looks like the file has been changed when you downloaded it. Can you upload the file RogueKiller (2).exe to Virus Total and give the link?
« Last Edit: December 01, 2014, 11:22:56 am by Tigzy »

Reply #5December 03, 2014, 02:28:12 am

bucktail

  • Newbie

  • Offline
  • *

  • 1
  • Reputation:
    0
    • View Profile
Re: ==> Crash/Hang/Block, please come here <==
« Reply #5 on: December 03, 2014, 02:28:12 am »
Version 10.0.6 worked fine but 10.0.8 freezes at checking hidden processes during initialization.

Reply #6December 03, 2014, 10:28:32 am

Tigzy

  • Administrator
  • Hero Member

  • Offline
  • *****

  • 844
  • Reputation:
    91
  • Personal Text
    Owner, Adlice Software
    • View Profile
    • Adlice Software
Re: ==> Crash/Hang/Block, please come here <==
« Reply #6 on: December 03, 2014, 10:28:32 am »
@bucktail, could you make a dump when it hangs?

Reply #7December 06, 2014, 08:58:29 am

Tomas_Sweden

  • Newbie

  • Offline
  • *

  • 1
  • Reputation:
    0
    • View Profile
Re: ==> Crash/Hang/Block, please come here <==
« Reply #7 on: December 06, 2014, 08:58:29 am »
BSOD with the latest version of Roguekiller (RogueKillerX64 10.0.8.0)
I have Windows 7 Home Premium SP1 64-bit.
I have attached a minidump

Tomas

Reply #8December 26, 2014, 09:33:57 pm

brewfan9

  • Newbie

  • Offline
  • *

  • 2
  • Reputation:
    0
    • View Profile
Re: ==> Crash/Hang/Block, please come here <==
« Reply #8 on: December 26, 2014, 09:33:57 pm »
I am getting a BSOD (0x0000007e (0xffffffffc0000005, 0xfffff80002e81b74, 0xfffff880033a0ea8, 0xfffff880033a0700) running most recent version of rogue killer.
DMP file:
https://onedrive.live.com/redir?resid=8B8D493102488C1A!8577&authkey=!AGC0cJs5ZfOzYMY&ithint=file%2czip



Reply #9December 28, 2014, 12:35:38 am

ericthobbs

  • Newbie

  • Offline
  • *

  • 11
  • Reputation:
    0
    • View Profile
Re: ==> Crash/Hang/Block, please come here <==
« Reply #9 on: December 28, 2014, 12:35:38 am »
Hi, RogueKiller crashed on XP.
Latest build as of today.

https://www.dropbox.com/s/ah8zgpz4fm1slhj/RK-Mini122714-01.dmp?dl=0

Reply #10December 29, 2014, 10:35:24 am

Tigzy

  • Administrator
  • Hero Member

  • Offline
  • *****

  • 844
  • Reputation:
    91
  • Personal Text
    Owner, Adlice Software
    • View Profile
    • Adlice Software
Re: ==> Crash/Hang/Block, please come here <==
« Reply #10 on: December 29, 2014, 10:35:24 am »
Thanks I'll take a look.

Reply #11December 29, 2014, 03:21:00 pm

brewfan9

  • Newbie

  • Offline
  • *

  • 2
  • Reputation:
    0
    • View Profile
Re: ==> Crash/Hang/Block, please come here <==
« Reply #11 on: December 29, 2014, 03:21:00 pm »

I Ran "procdump -e -w -ma RogueKillerX64.exe" Still received the same 0x0000007e (0xffffffffc0000005, 0xfffff80002ed9b74, 0xfffff880033aeea8, 0xfffff880033ae700)

Below is the minidump from "c:\windows\minidump" on a Dell E6540 & Dell E6420(both x64) Windows 7 Enterprise, AV is SCEP

https://onedrive.live.com/redir?resid=8B8D493102488C1A!8682&authkey=!AIy7oO7zDm5jobQ&ithint=file%2czip

RogueKiller.exe(x32) runs fine

Reply #12January 20, 2015, 08:14:24 am

ericthobbs

  • Newbie

  • Offline
  • *

  • 11
  • Reputation:
    0
    • View Profile
Re: ==> Crash/Hang/Block, please come here <==
« Reply #12 on: January 20, 2015, 08:14:24 am »
Another crash. I was told it crashed (BSOD) as soon as RogueKiller was started, however I cannot verify when exactly it crashed.

Reply #13January 20, 2015, 08:30:30 am

Tigzy

  • Administrator
  • Hero Member

  • Offline
  • *****

  • 844
  • Reputation:
    91
  • Personal Text
    Owner, Adlice Software
    • View Profile
    • Adlice Software
Re: ==> Crash/Hang/Block, please come here <==
« Reply #13 on: January 20, 2015, 08:30:30 am »
Eric, BSoD can only be related to driver loading...
So yes in the beginning makes sense.

Reply #14February 10, 2015, 11:22:47 am

Gumby

  • Newbie

  • Offline
  • *

  • 1
  • Reputation:
    0
    • View Profile
Re: ==> Crash/Hang/Block, please come here <==
« Reply #14 on: February 10, 2015, 11:22:47 am »
minidump - bsod  - RKx64 crashing on initialization - help please....
Thanks.....
« Last Edit: February 11, 2015, 12:18:41 pm by Gumby »