Author Topic: ==> Crash/Hang/Block, please come here <==  (Read 63122 times)

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Reply #15February 10, 2015, 03:13:30 pm

Curson

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #15 on: February 10, 2015, 03:13:30 pm »
Hi Gumby,

Welcome to Adlice.com Forum.
Thanks for the feedback. The minidump you provided will be examined in order to troubleshoot the issue.

Regards.

Reply #16February 27, 2015, 10:39:32 am

mist63

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #16 on: February 27, 2015, 10:39:32 am »
Hello,
I'm stuck with TR.Gootkit and proc.svchost found on a w2003 SP2 server for at least 2 weeks. At 1st it used to scan correctly and remove those infections. Trouble is that these virus kept on coming back, I just can't get rid of them.
But since I updated to the newest version 10.4.3.0 (and even with 10.4.1 I believe), Roguekiller hangs during pre-scan at 80%, always.
I also get an "error opening process" when I try to get a full dump with Process Explorer.
I used to hang on NAVENG service, and now it hangs on NAVEX15 service.
FYI Symantec Endpoint Protection client v12 is installed and running on this server. Roguekiller seems to detect Symantec as false positive as well.
Find attached screenshots (doc file) and logs, though no more logs since the 19th of february, since roguekiller hangs during prescan.
I hope you can help me since I'm stuck?
Best regards

Reply #17February 27, 2015, 12:59:49 pm

Curson

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #17 on: February 27, 2015, 12:59:49 pm »
Hi mist63,

Welcome to Adlice.com Forum!

Could you please try starting RogueKiller with option -nokill ?
Is the server a critical one ? If that's the case, I strongly encourage you to do a full system reinstall.

Regards.

Reply #18February 27, 2015, 02:48:34 pm

mist63

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #18 on: February 27, 2015, 02:48:34 pm »
Hi Curson,
Thanks for your answer, it works fine with the -nokill option.
To do a full system reinstall would be my last choice...
It found Tr.gootkit and proc.svchost once again, though I do not think it's the right place to post here?

Reply #19February 27, 2015, 03:06:03 pm

Curson

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #19 on: February 27, 2015, 03:06:03 pm »
Hi mist63,

Yes, indeed. Could you please open a new threat in the RogueKiller section ?
Il will help you there.

Regards.

Reply #20April 06, 2015, 06:12:43 pm

quavas

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #20 on: April 06, 2015, 06:12:43 pm »
Hello !

I have a BSoD crash when I try to scan for the first time. I have attached the dumpfile.

Thanks for your help.

Reply #21April 07, 2015, 11:01:27 pm

Curson

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #21 on: April 07, 2015, 11:01:27 pm »
Hi quavas,

Welcome to Adlice.com Forum.

A new version of RogueKiller was released today.
Could you please give it a try ?

Regards.

Reply #22April 23, 2015, 09:16:17 am

shiftyphil

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #22 on: April 23, 2015, 09:16:17 am »
Hi,

I'm getting a blue screen, while scanning processes.

Windows 7 SP1 x64, RougueKiller 10.6.00 x64

-Phil

Reply #23April 23, 2015, 09:44:26 pm

Curson

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #23 on: April 23, 2015, 09:44:26 pm »
Hi Phil,

Welcome to Adlice.com Forum.
Thank you for reporting this bug. This will be inspected as soon as possible.

Regards.

Reply #24April 24, 2015, 02:46:27 am

shiftyphil

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #24 on: April 24, 2015, 02:46:27 am »
Some further investigation has revealed that quitting motherboard's monitoring software  (Gigabyte EasyTune 6) before running RogueKiller prevents the crash.
It was hiding in the system tray so I hadn't realized it was even running.

-Phil

Reply #25April 24, 2015, 08:36:19 am

Curson

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #25 on: April 24, 2015, 08:36:19 am »
Hi Phil,

Thanks for the feedback.

Could you please launch RogueKiller using the "-nokill" switch while Gigabyte EasyTune is running ?
If no BSOD occure, please do a full scan and post the rapport obtained.

Regards.

Reply #26April 27, 2015, 04:10:08 am

shiftyphil

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #26 on: April 27, 2015, 04:10:08 am »
BSOD again, even with -nokill

-Phil

Reply #27April 27, 2015, 10:12:54 pm

Curson

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #27 on: April 27, 2015, 10:12:54 pm »
Hi Phil,

Thanks for giving RogueKiller latest version a try.
Since the -nokill switch didn't change anything, it's more than likely a problem related to the driver.

The informations you provided will be very useful in the investigation of this bug.
Thanks again.

Regards.

Reply #28June 19, 2015, 05:35:08 am

cinder

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #28 on: June 19, 2015, 05:35:08 am »
Hi there,

Getting BSOD during pre-check using Rogue Killer debug version (normal version gets stuck on initialization).

Please see link for minidump file:

[dump removed]

Please advise, thank you.
« Last Edit: June 25, 2015, 09:14:16 am by cinder »

Reply #29June 19, 2015, 11:29:23 am

Curson

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #29 on: June 19, 2015, 11:29:23 am »
Hi cinder,

Welcome to Adlice.com Forum.

Thanks for bringing this problem to our attention.
We will proceed to the analysis of the minidump you provided to troubleshoot it.


Regards.