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Author Topic: Roguekiller crash my pc.  (Read 11089 times)

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December 30, 2016, 01:49:05 PM

Johyn

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Roguekiller crash my pc.
« on: December 30, 2016, 01:49:05 PM »
Greets!

Newly updated roguekiller is crashin (everythin frozen, no ctrl/alt/del...) my pc as soon as it is runin in background of others programs... Tried to reinstall it, without changes...
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Reply #1December 30, 2016, 02:34:24 PM

Curson

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Re: Roguekiller crash my pc.
« Reply #1 on: December 30, 2016, 02:34:24 PM »
Hi Johyn,

I'm sorry about the trouble you are experiencing with our software
We are going to troubleshoot the issue.

Could you please tell me what your operating system is ?
Which version of RogueKiller are you using (architecture and version number) ?

Regards.
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Reply #2December 30, 2016, 02:52:28 PM

Johyn

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Re: Roguekiller crash my pc.
« Reply #2 on: December 30, 2016, 02:52:28 PM »
I'm on windows 10 with the latest roguekiller, 12.9.0.0...
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Reply #3December 30, 2016, 02:59:33 PM

Curson

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Re: Roguekiller crash my pc.
« Reply #3 on: December 30, 2016, 02:59:33 PM »
Hi Johyn,

Download ProcDump (x64) on your desktop.
Launch the command prompt windows (cmd) with admin rights and copy/paste the following command :
Code: [Select]
"%USERPROFILE%\Desktop\procdump64.exe" -e -h -ma -accepteula -w RogueKiller64.exe "%USERPROFILE%\Desktop\RogueKiller.dmp"Do not close the command prompt !

Please start a new analysis. When the system hang, please wait a few minutes before powering off your computer.
A new file named RogueKiller.dmp should has been created on your desktop. Please zip it, upload it on Google Drive/Dropbox and share the link here.

Regards.
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Reply #4December 30, 2016, 04:25:31 PM

Johyn

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Re: Roguekiller crash my pc.
« Reply #4 on: December 30, 2016, 04:25:31 PM »
When launchin the comand prompt I got an error of that kind:' Syntax name of file, directory or volume is not correct'. Sorry, translated from french...

And same comand with the " get me: "C:\users\user\Desktop\procdump64.exe" isn't recognised as an internal or external command, an executable program or a command file.

You have to know that the procdump downloaded, executed and accepted did nothin visible...
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Reply #5December 30, 2016, 05:08:50 PM

Curson

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Re: Roguekiller crash my pc.
« Reply #5 on: December 30, 2016, 05:08:50 PM »
Bonjour,

Avec les systèmes FR, Procdump peut avoir du mal.
Pouvez-vous le déplacer à la racine du disque C:\ et tester la commande suivante : ?
Code: [Select]
"C:\procdump64.exe" -e -h -ma -accepteula -w RogueKiller64.exe "C:\RogueKiller.dmp"
Meilleures salutations.
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Reply #6December 30, 2016, 05:26:25 PM

Johyn

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Re: Roguekiller crash my pc.
« Reply #6 on: December 30, 2016, 05:26:25 PM »
Ok, ca marche apres le lancement de roguekiller, avec toute une liste de valeurs finissant par 'Press Ctrl-C to end monitoring without terminating the process'. Dois je demarrer Roguekiller?
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Reply #7December 30, 2016, 05:30:37 PM

Curson

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Re: Roguekiller crash my pc.
« Reply #7 on: December 30, 2016, 05:30:37 PM »
Bonjour,

Oui. Il faut lancer un scan.
Normalement, lors du crash, le dump devrait être généré dans C:\

Meilleures salutations.
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Reply #8December 30, 2016, 06:24:01 PM

Johyn

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Re: Roguekiller crash my pc.
« Reply #8 on: December 30, 2016, 06:24:01 PM »
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Reply #9December 30, 2016, 06:32:34 PM

Curson

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Re: Roguekiller crash my pc.
« Reply #9 on: December 30, 2016, 06:32:34 PM »
Bonjour,

C'est parfait, merci beaucoup. Avec ce fichier nous devrions être en mesure de déterminer l'origine du problème.
Nous allons l'analyser et reviendrons vers vous dès que cela sera fait.

Meilleures salutations.
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Reply #10December 30, 2016, 06:48:27 PM

Johyn

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Re: Roguekiller crash my pc.
« Reply #10 on: December 30, 2016, 06:48:27 PM »
Cool!  :)
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Reply #11January 02, 2017, 04:24:40 PM

Curson

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Re: Roguekiller crash my pc.
« Reply #11 on: January 02, 2017, 04:24:40 PM »
Bonjour,

Une nouvelle version de RogueKiller est sortie aujourd'hui.
Peux-tu la télécharger, refaire un scan et si le problème est toujours présent, refaire un dump ?

Meilleures salutations.
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Reply #12January 02, 2017, 06:35:47 PM

Johyn

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Re: Roguekiller crash my pc.
« Reply #12 on: January 02, 2017, 06:35:47 PM »
Crashin...

J'ai essayer comme avant, mais cette fois j'ai recu ce message d'erreur dans le cmd, au demarage de Roguekiller:
'Error debuging process:
AccPs RefusU. (0x00000005, 5)'

J'ai reessayer, avec un programe qui semblait marcher, mais crash avec pas de fichier dump au bout...

Je reessaye, a nouveau l'error debuging process...
Je relance, ca fonctione avec sur le cmd en bout de list, une exception: 0000071A
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Reply #13January 02, 2017, 07:16:17 PM

Johyn

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Re: Roguekiller crash my pc.
« Reply #13 on: January 02, 2017, 07:16:17 PM »
Crash, pas de fichier...
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Reply #14January 02, 2017, 07:28:33 PM

Curson

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Re: Roguekiller crash my pc.
« Reply #14 on: January 02, 2017, 07:28:33 PM »
Bonjour,

L'invite de commande est-elle bien lancée en tant qu'administrateur ?

Meilleures salutations.
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