White Screen of death

[markem]

I have tried running RogueKiller twice now and both times RogueKiller gives me the white screen of death. What I mean by that is that RogueKiller makes it all the way through to where it is showing the list of PUPs et al and then it just hangs. If I bring up Firefox to report it and go back to look at it, all I can then see is a dialog box but it just has a white background. I am going to try rebooting the computer and running in Safe Mode to see if that allows RK to continue. I'll report back on that.

I'm running:

Windows XP Pro x32
4GB of memory
and a lot of programs et al. :-)

Perhaps you should ask people to use one of the programs that shows you everything about their computers? It might be more helpful than me trying to remember everything I have on here. :-)

[markem]

Back again! :-)

I restarted my computer under Safe Mode and.......the same thing happened.

The difference was that I was able to kill RogueKiller via the Task Manager which I was not able to do under the normal mode.  So I started it again. Then what I did was - every time RogueKiller found something (especially the catchme virus regedit entry) I went in and removed that entry. There were several folders that I also removed from Application Data. These folders were all empty and I recognized them from software that got installed but also was removed by me from the system.

Once RogueKiller had found twenty(20) items (there are a maximum of 23) I canceled the scan and tried to restart it. Unfortunately, RogueKiller again froze. So I killed it again via Task Manager and am now running it again. I think it will finish this time as the catchme virus stuff in the registry is now gone.

I'll post again once it has finished.

[Curson]

Hi markem,

Do you have the SP3 installed ?
Does RogueKiller hang on a specific file ?

Regards.

[markem]

Hello Curson! :-)

Yes, I have SP3 installed.
No. It completes the entire scan, brings up Firefox, displays the Adlice Software PUP removal guide, and then when you go back to RogueKiller - it is hung up (white screen of death). No matter what you press the title then changes with the "(Not Responding)" added onto the title. I waited an hour before killing it the first time.

After going in to Safe Mode, I could press on the "X" to close out RogueKiller. Also, Firefox came up behind RogueKiller - so no white screen of death.

I then ran RogueKiller again and this time, as each object was found, I went in to Regedit and removed that entry. Also, all of the Application Data, Local Data, and All User/Application Data files I removed. I canceled RogueKiller before it ended each time and as long as I did that - it worked ok.

Finally, I ran it one last time and after it had found somethings I know are not actual PUPs I canceled it and RogueKiller came up and gave me the opportunity to remove those items it had found and which were selected (none at this point). RogueKiller completed everything and came up with the "Finished" button. Which worked.

So the problem seems to be if RogueKiller completes the scan then it hangs up after bringing up FireFox. I have run RogueKiller in the past once and it never had this problem before. So I'm thinking that it might be connected to changes in the Microsoft compiler if that is being used to compile RogueKiller. Microsoft is notorious for changing things so they don't work exactly like they should for old OSs. (It is one of the ways Microsoft gets people to move to newer OSs.)

At any rate - I got rid of everything I thought was a problem and that RogueKiller found. I just ran Hitman Pro also and it four the executable that RogueKiller for the registry entry for. :-) So I am happy. But I thought I should tell the forum about this problem I encountered.

[Curson]

Hi markem,

Thanks for your feedback.
Would you agree to help us troubleshooting this issue ?
If so, please follow the following process :

• Download Process Explorer and save it to your desktop.
  
• Click on the setup file (procexp.exe) and select Run as Administrator to start the tool.
  
• When RogueKiller hangs, locate RogueKiller process, right click select Create Dump > Create Full Dump...
  
• Save the dump on your desktop, compress it and upload it on Google Drive/Dropbox.
• Share the link in your next reply.

This way, we will be able to troubleshoot the issue.

Regards.