Author Topic: RogueKiller Premium does not launch  (Read 10169 times)

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Reply #15October 03, 2016, 08:58:04 pm

iup1994

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Re: RogueKiller Premium does not launch
« Reply #15 on: October 03, 2016, 08:58:04 pm »
It worked for a day  now it just hangs on the updater gui.

The other day I installed it again, scanned my system, closed the app and it minimizes to my system tray.  I was able to right-click the rogue killer icon in the system tray and relaunch the app a few times successfully.   Today i noticed the icon was no longer in my system tray so I had to use the desktop shortcut.  When i launch the desktop shortcut it runs the update gui and hangs at 47%.   Ugh.

Reply #16October 04, 2016, 01:45:17 pm

Curson

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Re: RogueKiller Premium does not launch
« Reply #16 on: October 04, 2016, 01:45:17 pm »
Hi iup1994,

Thanks for the feedback.
Are you by any chance behind a proxy or corporate firewall ?

Regards.

Reply #17October 05, 2016, 03:01:09 am

iup1994

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Re: RogueKiller Premium does not launch
« Reply #17 on: October 05, 2016, 03:01:09 am »
no proxy or corporate firewall.  This is my personal pc on a home network.

Reply #18October 05, 2016, 03:32:03 pm

Curson

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Re: RogueKiller Premium does not launch
« Reply #18 on: October 05, 2016, 03:32:03 pm »
Hi Dave,

That's really strange.
Please follow the following process :
  • Download Process Explorer and save it to your desktop.
  • Click on the setup file (procexp.exe) and select Run as Administrator to start the tool.
  • Start the update process. When it hangs, locate RogueKiller process, right click select Create Dump > Create Full Dump...
  • Save the dump on your desktop, compress it and upload it on Google Drive/Dropbox.
  • Share the link in your next reply.
This way, we will be able to troubleshoot the issue.

Regards.

Reply #19October 06, 2016, 12:11:13 am

iup1994

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Re: RogueKiller Premium does not launch
« Reply #19 on: October 06, 2016, 12:11:13 am »
Thanks.  I sent you the link to the dump file.

Reply #20October 07, 2016, 02:57:01 pm

Curson

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Re: RogueKiller Premium does not launch
« Reply #20 on: October 07, 2016, 02:57:01 pm »
Hi iup1994,

Thanks.
We will analyse it and get back to you as soon as possible.

Regards.

Reply #21October 29, 2016, 11:07:17 pm

iup1994

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Re: RogueKiller Premium does not launch
« Reply #21 on: October 29, 2016, 11:07:17 pm »
Not sure if the review of the dump file revealed anything but I have successfully opened Rogue Killer 2x over the past 3 weeks and was able to update and run the program without issue.  I'll try to run it weekly and let you know if it stops working again.

Thanks

Reply #22October 31, 2016, 12:31:40 pm

Curson

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Re: RogueKiller Premium does not launch
« Reply #22 on: October 31, 2016, 12:31:40 pm »
Hi iup1994,

Thanks for your feedback.
The analyse of the dump hasn't revealed anything interesting.

Don't hesistate to report any issue, we will check again.
Regards.

Reply #23November 01, 2016, 01:12:32 am

iup1994

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Re: RogueKiller Premium does not launch
« Reply #23 on: November 01, 2016, 01:12:32 am »
I just updated today to 12.7.5.0 and that's the 3rd successful upgrade without issue.  Must have been a wonky Win10 problem that resolved itself.   

Reply #24November 01, 2016, 01:14:19 pm

Curson

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Re: RogueKiller Premium does not launch
« Reply #24 on: November 01, 2016, 01:14:19 pm »
Hi iup1994,

Thanks for your feedback again.
I'm glad this issue is now solved.

Regards.