RogueKiller Premium does not launch

[iup1994]

It worked for a day  now it just hangs on the updater gui.

The other day I installed it again, scanned my system, closed the app and it minimizes to my system tray.  I was able to right-click the rogue killer icon in the system tray and relaunch the app a few times successfully.   Today i noticed the icon was no longer in my system tray so I had to use the desktop shortcut.  When i launch the desktop shortcut it runs the update gui and hangs at 47%.   Ugh.

[Curson]

Hi iup1994,

Thanks for the feedback.
Are you by any chance behind a proxy or corporate firewall ?

Regards.

[iup1994]

no proxy or corporate firewall.  This is my personal pc on a home network.

[Curson]

Hi Dave,

That's really strange.
Please follow the following process :

• Download Process Explorer and save it to your desktop.
  
• Click on the setup file (procexp.exe) and select Run as Administrator to start the tool.
  
• Start the update process. When it hangs, locate RogueKiller process, right click select Create Dump > Create Full Dump...
  
• Save the dump on your desktop, compress it and upload it on Google Drive/Dropbox.
• Share the link in your next reply.

This way, we will be able to troubleshoot the issue.

Regards.

[iup1994]

Thanks.  I sent you the link to the dump file.

[Curson]

Hi iup1994,

Thanks.
We will analyse it and get back to you as soon as possible.

Regards.

[iup1994]

Not sure if the review of the dump file revealed anything but I have successfully opened Rogue Killer 2x over the past 3 weeks and was able to update and run the program without issue.  I'll try to run it weekly and let you know if it stops working again.

Thanks

[Curson]

Hi iup1994,

Thanks for your feedback.
The analyse of the dump hasn't revealed anything interesting.

Don't hesistate to report any issue, we will check again.
Regards.

[iup1994]

I just updated today to 12.7.5.0 and that's the 3rd successful upgrade without issue.  Must have been a wonky Win10 problem that resolved itself.   

[Curson]

Hi iup1994,

Thanks for your feedback again.
I'm glad this issue is now solved.

Regards.