Adlice forum

Software feedback => RogueKiller PREMIUM => Topic started by: iup1994 on July 19, 2016, 02:57:06 am

Title: RogueKiller Premium does not launch
Post by: iup1994 on July 19, 2016, 02:57:06 am
Since I installed RogueKiller Premium the RogueKiller64.exe does not launch the program and only launches a "update" gui and then closes.    I wanted to see if there is something i can fix before uninstalling and reinstalling the program.     

Any ideas?

Thanks 
Title: Re: RogueKiller Premium does not launch
Post by: dbreeze on July 19, 2016, 06:46:15 am
I have the same issue which only started today.
Title: Re: RogueKiller Premium does not launch
Post by: Curson on July 19, 2016, 12:30:23 pm
Hi iup1994, dbreeze,

Welcome to Adlice.com Forum.

We have had trouble with our update server, and unfortunately now the old versions updater is broken.
Could you please update manually this time using this link (http://download.adlice.com/RogueKiller/setup.exe) ?
 
Thanks for your understanding.
Regards.
Title: Re: RogueKiller Premium does not launch
Post by: iup1994 on July 19, 2016, 07:22:13 pm
Thanks, That worked. 

Hi iup1994, dbreeze,

Welcome to Adlice.com Forum.

We have had trouble with our update server, and unfortunately now the old versions updater is broken.
Could you please update manually this time using this link (http://download.adlice.com/RogueKiller/setup.exe) ?
 
Thanks for your understanding.
Regards.
Title: Re: RogueKiller Premium does not launch
Post by: Curson on July 19, 2016, 09:19:04 pm
Hi iup1994,

You are welcome.
Regards.
Title: Re: RogueKiller Premium does not launch
Post by: iup1994 on August 06, 2016, 07:58:51 pm
Hello Support.  I am having the same issue again.  When I launch RogueKiller it opens a "update" gui and a status bar progresses to 61% and then just stops and eventually the "update" gui closes and RogueKiller never launches. 
Title: Re: RogueKiller Premium does not launch
Post by: Curson on August 07, 2016, 11:56:37 pm
Hi iup1994,

We had again a problem with one of our distribution sites.
Can I ask you to manually update RogueKiller again ?

Sorry for the inconvenience.
Regards.
Title: Re: RogueKiller Premium does not launch
Post by: iup1994 on August 08, 2016, 02:34:46 am
Do i get a special download link again or just use the rogue killer website?
Title: Re: RogueKiller Premium does not launch
Post by: Curson on August 08, 2016, 02:48:51 am
Hi iup1994.

You can use this link (http://download.adlice.com/RogueKiller/setup.exe) again.

Regards.
Title: Re: RogueKiller Premium does not launch
Post by: iup1994 on August 08, 2016, 02:55:40 am
Thanks works as expected now.
Title: Re: RogueKiller Premium does not launch
Post by: Curson on August 08, 2016, 03:01:39 am
Hi iup1994,

You are welcome.

Regards.
Title: Re: RogueKiller Premium does not launch
Post by: iup1994 on October 01, 2016, 02:51:56 am
Im back with the same problem.  I launch and use Rogue Killer once a month and each time it launches the "update" gui and then hangs at 57% - 60%.   I come to this forum and you give me a new installer that includes the update.

Please provide the newest link so i can install, update and use Rogue Killer

Thanks,
Title: Re: RogueKiller Premium does not launch
Post by: Curson on October 01, 2016, 10:21:52 am
Hi iup1994,

That's not really normal. Are you being a corporate firewall ?
You can still use the link stated in my previous message (http://forum.adlice.com/index.php?topic=753.msg4409#msg4409). It's not changing between versions.

Regards.
Title: Re: RogueKiller Premium does not launch
Post by: iup1994 on October 01, 2016, 05:07:00 pm
Thanks.  Yeah I agree.  I have this installed on a personal pc running Win10.  I'll try to run it more than once a month and see if i can tell if its breaking after windows updates are applied.

Title: Re: RogueKiller Premium does not launch
Post by: Curson on October 03, 2016, 12:26:13 pm
Hi iup1994,

Thanks for your feedback.

Regards.
Title: Re: RogueKiller Premium does not launch
Post by: iup1994 on October 03, 2016, 08:58:04 pm
It worked for a day  now it just hangs on the updater gui.

The other day I installed it again, scanned my system, closed the app and it minimizes to my system tray.  I was able to right-click the rogue killer icon in the system tray and relaunch the app a few times successfully.   Today i noticed the icon was no longer in my system tray so I had to use the desktop shortcut.  When i launch the desktop shortcut it runs the update gui and hangs at 47%.   Ugh.
Title: Re: RogueKiller Premium does not launch
Post by: Curson on October 04, 2016, 01:45:17 pm
Hi iup1994,

Thanks for the feedback.
Are you by any chance behind a proxy or corporate firewall ?

Regards.
Title: Re: RogueKiller Premium does not launch
Post by: iup1994 on October 05, 2016, 03:01:09 am
no proxy or corporate firewall.  This is my personal pc on a home network.
Title: Re: RogueKiller Premium does not launch
Post by: Curson on October 05, 2016, 03:32:03 pm
Hi Dave,

That's really strange.
Please follow the following process :
This way, we will be able to troubleshoot the issue.

Regards.
Title: Re: RogueKiller Premium does not launch
Post by: iup1994 on October 06, 2016, 12:11:13 am
Thanks.  I sent you the link to the dump file.
Title: Re: RogueKiller Premium does not launch
Post by: Curson on October 07, 2016, 02:57:01 pm
Hi iup1994,

Thanks.
We will analyse it and get back to you as soon as possible.

Regards.
Title: Re: RogueKiller Premium does not launch
Post by: iup1994 on October 29, 2016, 11:07:17 pm
Not sure if the review of the dump file revealed anything but I have successfully opened Rogue Killer 2x over the past 3 weeks and was able to update and run the program without issue.  I'll try to run it weekly and let you know if it stops working again.

Thanks
Title: Re: RogueKiller Premium does not launch
Post by: Curson on October 31, 2016, 12:31:40 pm
Hi iup1994,

Thanks for your feedback.
The analyse of the dump hasn't revealed anything interesting.

Don't hesistate to report any issue, we will check again.
Regards.
Title: Re: RogueKiller Premium does not launch
Post by: iup1994 on November 01, 2016, 01:12:32 am
I just updated today to 12.7.5.0 and that's the 3rd successful upgrade without issue.  Must have been a wonky Win10 problem that resolved itself.   
Title: Re: RogueKiller Premium does not launch
Post by: Curson on November 01, 2016, 01:14:19 pm
Hi iup1994,

Thanks for your feedback again.
I'm glad this issue is now solved.

Regards.