Author Topic: Accidentally got two subscriptions  (Read 189 times)

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August 28, 2020, 11:47:13 am

RJ99

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Accidentally got two subscriptions
« on: August 28, 2020, 11:47:13 am »
Recently got reminders that my Adlice subscription has expired, so today renewed.

All went through okay, just taking out a one year, one device sub.  In order to check all was okay I ran Roguekiller from the desktop and went into Account and was surprised to see it shows I have a three year sub, ending May 2022.
I don't know how to contact someone to get this clarified and resolved. All the options I see (for non Malware issues) point me to the Forums ... so am trying here.

Grateful if anyone can point me to where to go to get this looked into, thanks. RJ99

Reply #1August 28, 2020, 02:05:56 pm

Tigzy

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Re: Accidentally got two subscriptions
« Reply #1 on: August 28, 2020, 02:05:56 pm »
Hey RJ99,
As this is a licensing issue, it requires to be treated by our support in private.
Can you send your request here? https://adlice.com/contact/
We'll get in touch with you within 24h.

Regards,

Reply #2August 29, 2020, 11:01:54 am

RJ99

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Re: Accidentally got two subscriptions
« Reply #2 on: August 29, 2020, 11:01:54 am »
Thank you. I went ahead and typed the request into  https://adlice.com/contact/

I duly ticked "I consent to having this website store my submitted information so they can respond to my inquiry" and [SUBMIT]


It responded with CAPTCHA verification failed, please try again later.


But there was no CAPTCHA screen to fill in. Tried several times.

Reply #3August 29, 2020, 12:46:16 pm

Curson

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Re: Accidentally got two subscriptions
« Reply #3 on: August 29, 2020, 12:46:16 pm »
Hi RJ99,

Do you use an adblocker ?
If so, could you please test disabling it when accessing and submitting the form ?

Regards.