RogueKiller will not install.

[Mugsy]

I am trying to install RogueKiller on a friends computer (64bit Win10 Home), but it refuses to do so.

I downloaded RogueKiller but when I try to install it, nothing happens. The cursor goes busy for about two seconds and then goes back to normal. That's it. 

I've been working to remove a malware infection, and I'm pretty certain I've gotten it all. The only problem that remains is that "RogueKiller" refuses to install (even as Admin.)

I can load/run his "Avast" AV (yes, I've tried disabling it), MalwareBytes, and even "HijackThis" (v1.99) just fine. The ONLY app that still refuses to load/run is RogueKiller.

Any assistance is appreciated.

[Curson]

Hi Mugsy,

Welcome to Adlice.com Forum.
Could you please check if this version of RogueKiller is able to run ?

Regards.

[Mugsy]

Thanks for the reply. I had my friend download the 64bit version but it too refuses to open when launched.

I had previously tried to install the 32bit version from Safe Mode a few weeks ago, but that too did not work.

TIA

[Curson]

Hi Mugsy,

Do you get a prompt to upload a crash dump when attempting to start RogueKiller ?
The 32-bit version of the software won't work on a 64-bit system, by the way.

EDIT :
RogueKiller V14.0.4 has been released. Please download it HERE.
If nothing happens when you start it, please follow the following process :

Download ProcDump (x64) on your desktop.
Launch the command prompt windows (cmd) with admin rights and copy/paste the following command :

Code: [Select]

"%USERPROFILE%\Desktop\procdump64.exe" -e -h -ma -accepteula -w RogueKiller64.exe "%USERPROFILE%\Desktop\RogueKiller.dmp"Do not close the command prompt !

Please then launch RogueKiller64.exe.
A new file named RogueKiller.dmp should has been created on your desktop. Please zip it, upload it on Google Drive/Dropbox and share the link here.

Regards.