Author Topic: RK Crashing & Will Not Update  (Read 11392 times)

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Reply #15March 16, 2016, 08:32:22 pm

CrunchyCrackers

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Re: RK Crashing & Will Not Update
« Reply #15 on: March 16, 2016, 08:32:22 pm »
Okay, first, here is the fixlog.

Now I'll try downloading & running RK, and see if it works. Be back soon. Thanks SOOOO much,

Lyn

Reply #16March 16, 2016, 08:47:40 pm

CrunchyCrackers

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Re: RK Crashing & Will Not Update
« Reply #16 on: March 16, 2016, 08:47:40 pm »
Nope, RK will still not Run.

Don't know if this info will be helpful, but after I click on RUN, a tab opens on my lower tool bar that reads, "Set-Up". If I click on that tab, nothing happens, yet unless I right click on it and select "Close tab" or "exit", my computer freezes (except the cursor); nothing else will function properly until that tab is closed - or the RK function is stopped.

I don't know what it's doing, but RK is doing something, as it renders the rest of my computer dead.

Best,

Lyn

Reply #17March 16, 2016, 11:24:54 pm

Curson

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Re: RK Crashing & Will Not Update
« Reply #17 on: March 16, 2016, 11:24:54 pm »
Hi Lyn,

Well, I'm out of ideas for now. Tigzy and I will continue to investigate.
You can now delete FRST and the files related to it. Thanks for your understanding.

Regards.

Reply #18March 17, 2016, 04:09:41 am

CrunchyCrackers

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Re: RK Crashing & Will Not Update
« Reply #18 on: March 17, 2016, 04:09:41 am »
Sigh. :-\

But thanks again for trying!

Lyn

Reply #19March 17, 2016, 02:01:29 pm

Curson

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Re: RK Crashing & Will Not Update
« Reply #19 on: March 17, 2016, 02:01:29 pm »
Hi Lyn,

Let's try another thing.

1) Download RogueKiller (32 bits version) and save it on your desktop.
2) Download ProcDump and save it on your desktop.
3) Launch the command prompt windows (cmd) with admin rights and copy/paste the following command :
Code: [Select]
"%USERPROFILE%\Desktop\procdump.exe" -e -h -ma -accepteula -x %USERPROFILE%\Desktop "%USERPROFILE%\Desktop\RogueKiller.exe"
Do not close the command prompt !

4) RogueKiller will be launched. Please start a new scan. When the system hangs, the command prompt will close. You can then terminate RogueKiller.
5) A new file named RogueKiller.exe_<datetime>.dmp should has been created on your desktop. Please zip it, upload it on Google Drive/Dropbox and share the link here.

Regards.

Reply #20March 18, 2016, 12:29:00 am

CrunchyCrackers

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Re: RK Crashing & Will Not Update
« Reply #20 on: March 18, 2016, 12:29:00 am »
OMG, Curson, I'm not sure I have enough knowledge to pull this off, but I will certainly try!

I'll get back to you.

Thanks,

Lyn

Reply #21March 18, 2016, 02:11:42 am

CrunchyCrackers

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Re: RK Crashing & Will Not Update
« Reply #21 on: March 18, 2016, 02:11:42 am »
Curson,

The command didn't work. I tried it with the quotes and without the quotes. It does not allow me to copy & paste, see attached.

Lyn

Reply #22March 18, 2016, 02:37:32 am

Curson

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Re: RK Crashing & Will Not Update
« Reply #22 on: March 18, 2016, 02:37:32 am »
Hi Lyn,

Could you please try again, with this command line :
Code: [Select]
"%USERPROFILE%\Desktop\procdump.exe" -e -h -ma -accepteula -x "%USERPROFILE%\Desktop" "%USERPROFILE%\Desktop\RogueKiller.exe"
Please make sure everything is copy-pasted into the command prompt.

Regards.

Reply #23March 19, 2016, 02:53:06 am

CrunchyCrackers

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Re: RK Crashing & Will Not Update
« Reply #23 on: March 19, 2016, 02:53:06 am »
Ran the command successfully. But there is no RogueKiller.exe_<datetime>.dmp file on my desktop. here is the result of the scan:

RogueKiller V12.0.2.0 [Mar 14 2016] (Premium) by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/software/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows XP (5.1.2600 Service Pack 3) 32 bits version
Started in : Normal mode
User : Lynda [Administrator]
Started from : C:\Documents and Settings\Lynda\Desktop\RogueKiller.exe
Mode : Scan -- Date : 03/18/2016 19:07:46

Processes : 0

Registry : 0

Tasks : 0

Files : 0

Hosts File : 0

Antirootkit : 0 (Driver: Loaded)

Web browsers : 0

MBR Check :
+++++ PhysicalDrive0: ST500LM012 HN-M500MBB +++++
--- User ---
[MBR] 9da7ff183e7432dccc73f5e1ae2b2bac
[BSP] ae203e84dcb456630d870d8f3155a2b5 : Windows XP MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 78 MB
1 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 160650 | Size: 111835 MB [Windows XP Bootstrap | Windows XP Bootloader]
2 - [XXXXXX] EXTEN-LBA (0xf) [VISIBLE] Offset (sectors): 229199355 | Size: 2557 MB
User = LL1 ... OK
User = LL2 ... OK

Wish I was more computer savvy, Lyn

Reply #24March 21, 2016, 01:43:54 pm

Curson

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Re: RK Crashing & Will Not Update
« Reply #24 on: March 21, 2016, 01:43:54 pm »
Hi Lyn,

You are doing great. :)
RogueKiller didn't crash, that why the dump was not created.

Please uninstall RogueKiller using the Add/Remove programs feature (Control Pannel).
Then, download and install RogueKiller installable version.
Does the computer still freeze with this version ?

Regards.

Reply #25March 21, 2016, 06:05:58 pm

CrunchyCrackers

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Re: RK Crashing & Will Not Update
« Reply #25 on: March 21, 2016, 06:05:58 pm »
Thanks for your kind words, Curson.

I had uninstalled RK about 2 weeks ago. Since then, every download of RK will not install, so there''s nothing for me to uninstall at this point.

The same thing goes for the "Installable Version". It downloaded, but would not install. However, this version did not freeze up my computer.

Could there be a leftover file from RK that could be causing this? In other words, should I try defragging? I checked the Program Files folder, and don't see anything.

Best,

Lyn

Reply #26March 21, 2016, 08:20:19 pm

Curson

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Re: RK Crashing & Will Not Update
« Reply #26 on: March 21, 2016, 08:20:19 pm »
Hi Lyn,
Quote from: Lyn
Thanks for your kind words, Curson.
You are very welcome.

Quote from: Lyn
Could there be a leftover file from RK that could be causing this? In other words, should I try defragging? I checked the Program Files folder, and don't see anything.
Since RogueKiller was completely uninstalled, it shouldn't be the case. Defragmentation won't help.
It's hard to say if the issue is system related or it's a bug within RogueKiller.

Repairing the system could eventually solve this issue, but it's not guaranteed.
Would you be open-minded for in-depth investigations ?

Regards.

Reply #27March 21, 2016, 10:31:20 pm

CrunchyCrackers

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Re: RK Crashing & Will Not Update
« Reply #27 on: March 21, 2016, 10:31:20 pm »
Yes,

I'm open to that. Thx, Lyn

P.S. Computer has been defragged.

Reply #28March 21, 2016, 11:41:19 pm

Curson

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Re: RK Crashing & Will Not Update
« Reply #28 on: March 21, 2016, 11:41:19 pm »
Hi Lyn,

Tigzy and I are going to concert about the process to follow.
We will keep you updated on this thread.

Regards.

Reply #29March 22, 2016, 11:41:32 pm

CrunchyCrackers

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Re: RK Crashing & Will Not Update
« Reply #29 on: March 22, 2016, 11:41:32 pm »
Thank you, BOTH of you. I am a little frightened. But I trust and know that I'm in good hands.

Bless you both for all your work in protecting all of us, out here.

Lyn