Author Topic: Downloaded premium but where is it?  (Read 5536 times)

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December 15, 2015, 11:09:28 pm

Lazerus

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Downloaded premium but where is it?
« on: December 15, 2015, 11:09:28 pm »
So I downloaded RK premium during installation I checked the create desktop icon option, after download clicked on the desktop icon did a scan then I'm told i do not have premium.
I have tried to watch the tutorials but there is no sound, tried watching on youtube but no sound, let the video run and the next video automatically started with sound but in Spanish. I have my language set to English.
have results on scan but do not know what to do with it.

Reply #1December 15, 2015, 11:22:51 pm

Curson

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Re: Downloaded premium but where is it?
« Reply #1 on: December 15, 2015, 11:22:51 pm »
Hi Lazerus,

Welcome to Adlice.com Forum.

Here is the full instruction to install and register RogueKiller PREMIUM :
- Download and install the version with installer: HERE
- Launch the application, register with your license key in menu "?", "Registration"

When a new update will be available, the app should ask you "A new version is available, update with the Updater" ?
If you answer "yes", the Updater will start, download new version and restart RogueKiller.

Regards.

Reply #2December 15, 2015, 11:42:01 pm

Lazerus

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Re: Downloaded premium but where is it?
« Reply #2 on: December 15, 2015, 11:42:01 pm »
I did actually go through the entire process of downloading Premium and filled out the box with my 28 charector licence key and made the choices available and watched it download and installed and got a new desktop icon but I am told I do not have premium.

Reply #3December 15, 2015, 11:52:25 pm

Curson

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Re: Downloaded premium but where is it?
« Reply #3 on: December 15, 2015, 11:52:25 pm »
Hi Lazerus,

There may be an issue with your license.
Could you please copy/paste your invoice number in your next post ?
Don't put your license key here !

Regards.

Reply #4December 16, 2015, 12:09:12 am

Lazerus

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Re: Downloaded premium but where is it?
« Reply #4 on: December 16, 2015, 12:09:12 am »
My order # is 2767

Reply #5December 16, 2015, 12:33:50 am

Curson

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Re: Downloaded premium but where is it?
« Reply #5 on: December 16, 2015, 12:33:50 am »
Hi Lazerus,

I will check this with Tigzy and come back to you as soon as possible.
Thanks for your patience.

Regards.

Reply #6December 16, 2015, 04:04:07 pm

Tigzy

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Re: Downloaded premium but where is it?
« Reply #6 on: December 16, 2015, 04:04:07 pm »
Hey Lazarus,
I have your order in front of my eyes, it's in valid state, I just don't understand where you are blocking.

Do you have your license key? (as said, don't put it here, just say yes/no)
It's something like somthing@email.com / AAAAAAAA-AAAA-AAAA-AAAA-AAAAAAAAAAAA

EDIT: I just resent the invoice just in case.

Reply #7December 16, 2015, 11:08:57 pm

Lazerus

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Re: Downloaded premium but where is it?
« Reply #7 on: December 16, 2015, 11:08:57 pm »
Yes I have my licence key it is BBBBBBBB-BBBB-BBBB-BBBB-BBBBBBBBBBBB

Reply #8December 17, 2015, 08:20:21 pm

Lazerus

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Re: Downloaded premium but where is it?
« Reply #8 on: December 17, 2015, 08:20:21 pm »
Tigzy sorry if I seem to be a bit rude I am having a bad week. I have decided to use a different software and would like to get a refund, how do I do that?

Reply #9December 18, 2015, 03:17:33 pm

Tigzy

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Re: Downloaded premium but where is it?
« Reply #9 on: December 18, 2015, 03:17:33 pm »
Hello,
I have nothing against refund, but still you haven't explained what was/is blocking you.
Will trigger you order for a refund.