Proc Infected - iexplorer.exe - Keeps returning - Please Help!

[236dave]

Hi Curson,
Followed your instructions, and attached the logs.
The FRST64 stalled a few times, ie it displayed (not responding), but then continued to run.
The logs had too many characters to cut and paste, so I have attached zip files.
Hope you can help.
Dave

[Curson]

Hi Dave,

Some error occured during the scan, indeed.
A quick question, are you being helped in another forum at the same time ?

Download attached fixlist.txt file and save it to the Desktop.

NOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system !

Run FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

How is the computer running ?

Regards.

[236dave]

Hi Curson,
I saved fixlist.txt to my desktop, where I have FRST64, is this what you meant by they must be in the same location?

I then opened FRST64 and ran a scan, before hitting the Fix button.

The fixlist.txt then disappeared from my desktop?

So far the problem hasn't reappeared, and Ive been using my laptop for a few hours now.
It would normally return after about 1/2hr usage.

There are still a few queries (pic attached), such as:
Internet histogram in tray shows a yellow dot, instead of white reception strength bars (its been this way for a few weeks)
Intel RST is not running.

But my laptop is running much quieter and quicker, so a big thanks to you!

btw - To answer your question, I have not been helped in another forum, its only been yourself who has helped me.

I have also attached the Fixlog.txt that you asked for.
Regards
Dave

[Curson]

Hi Dave,

I saved fixlist.txt to my desktop, where I have FRST64, is this what you meant by they must be in the same location?
I then opened FRST64 and ran a scan, before hitting the Fix button.
The fixlist.txt then disappeared from my desktop?

So far the problem hasn't reappeared, and Ive been using my laptop for a few hours now.
It would normally return after about 1/2hr usage.

It was not necessary to rerun a scan before proceeding the fix (that's why the fixlist.txt was deleted).
Anyway, FRST did its job successfully. All the problematic entries seems to be gone.

Internet histogram in tray shows a yellow dot, instead of white reception strength bars (its been this way for a few weeks)

It's difficult to determine the cause but let's try a generic fix.
Please open a command prompt with admin rights and copy/paste the following command :

winmgmt /salvagerepository

Intel RST is not running.

Please uninstall Intel RST module. Then download the latest version HERE and install it.
Reboot your computer.

But my laptop is running much quieter and quicker, so a big thanks to you!

I'm glad the hear that.
How is the computer running by the time being ?

Regards.

[236dave]

Hi Curson,
Laptop is still running fine with no return of my original problem.

I followed your instructions:
ie,
Copied and pasted the code into command prompt - see screen print attached
also
uninstalled existing Intel RST, but new installation failed - see screen print attached

Thanks for the continued support.
Dave

[Curson]

Hi Dave,

Could you please try with this one ?

Regards.

[236dave]

Hi Curson,

I've just purchased the Premium version
Which is in appreciation of your continued support!
& this software that is spotting problems that my paid Malwarebytes is not.

btw I tried the new link but still no joy, see attached screen prints.
Regards
Dave

[Curson]

Hi Dave,

I've just purchased the Premium version
Which is in appreciation of your continued support!

Many thanks for supporting us ! I am glad to hear your satisfaction.

& this software that is spotting problems that my paid Malwarebytes is not.

Malwarebytes Anti-Malware and RogueKiller use two different approaches to fight malwares. Therefore, they are pretty complementary.

btw I tried the new link but still no joy, see attached screen prints.

That's pretty weird.
Could you please download and execute the Intel Chipset Device Software utility and then retry the install of Intel RST ?

Regards.

[236dave]

Hi Curson,
I successfully installed the 'Intel Chipset Device Software' and then tried installing from your link on post #20, but it failed again with the same error, see attached.
Dave

[Curson]

Hi Dave,

Could you please do a last try with the Intel RST installer on post #18 ?

Regards.