« previous next »
Pages: [1]

Author Topic: Program issue  (Read 9311 times)

0 Members and 1 Guest are viewing this topic.

May 19, 2018, 06:25:29 PM

JGMillerRN

  • Newbie
  • Offline
  • *
  • 4
  • Reputation:
    0
    • View Profile
Program issue
« on: May 19, 2018, 06:25:29 PM »
My Premium RogueKiller has been downloaded on my 3d computer, but it won't open.  What do I need to do?
Logged
Reply #1May 20, 2018, 04:38:36 PM

Curson

  • Global Moderator
  • Hero Member
  • Offline
  • *****
  • 2812
  • Reputation:
    100
    • View Profile
Re: Program issue
« Reply #1 on: May 20, 2018, 04:38:36 PM »
Hi JGMillerRN,

Welcome to Adlice.com Forum and thanks for supporting our product.
Do you receive an error message when you try to start it ? Which operating system are you using ?

Regards.
Logged
Reply #2May 22, 2018, 01:48:14 AM

JGMillerRN

  • Newbie
  • Offline
  • *
  • 4
  • Reputation:
    0
    • View Profile
Re: Program issue
« Reply #2 on: May 22, 2018, 01:48:14 AM »
Quote from: Curson on May 20, 2018, 04:38:36 PM
Hi JGMillerRN,

Welcome to Adlice.com Forum and thanks for supporting our product.
Do you receive an error message when you try to start it ? Which operating system are you using ?

Regards.

No error message.  I get the window requesting Administrator approval which I say "Yes".  After that permission is granted; nothing happens.  I am using windows 10 OS
Logged
Reply #3May 22, 2018, 03:22:16 AM

Curson

  • Global Moderator
  • Hero Member
  • Offline
  • *****
  • 2812
  • Reputation:
    100
    • View Profile
Re: Program issue
« Reply #3 on: May 22, 2018, 03:22:16 AM »
Hi JGMillerRN,

Could you please give this version a try ?

Regards.
Logged
Reply #4May 22, 2018, 09:53:47 PM

JGMillerRN

  • Newbie
  • Offline
  • *
  • 4
  • Reputation:
    0
    • View Profile
Re: Program issue
« Reply #4 on: May 22, 2018, 09:53:47 PM »
Thanks for your prompt response.  This version will not open either.  Any other suggestions?
Logged
Reply #5May 22, 2018, 10:32:18 PM

Curson

  • Global Moderator
  • Hero Member
  • Offline
  • *****
  • 2812
  • Reputation:
    100
    • View Profile
Re: Program issue
« Reply #5 on: May 22, 2018, 10:32:18 PM »
Hi JGMillerRN,

You are welcome.
Would you agree to do a live session with us in order to retrieve more information about the issue ?

Regards.
Logged
Reply #6May 24, 2018, 02:42:21 AM

JGMillerRN

  • Newbie
  • Offline
  • *
  • 4
  • Reputation:
    0
    • View Profile
Re: Program issue
« Reply #6 on: May 24, 2018, 02:42:21 AM »
Yes. I agree to a connected session.  However, i will be out of town until June 5, 2018.  I will be available anytime that day.  Can we schedule a convenient time now?

Thanks,

Jeff
Logged
Reply #7May 25, 2018, 07:31:01 PM

Curson

  • Global Moderator
  • Hero Member
  • Offline
  • *****
  • 2812
  • Reputation:
    100
    • View Profile
Re: Program issue
« Reply #7 on: May 25, 2018, 07:31:01 PM »
Hi Jeff,

Thanks
Could you please open a new support ticket using the Contact Form ? This way, it will be easier to setup the details of the live session.

Regards.
Logged
Pages: [1]
« previous next »