Author Topic: ==> Crash/Hang/Block, please come here <==  (Read 64312 times)

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Reply #60May 19, 2016, 05:54:42 pm

rarson

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #60 on: May 19, 2016, 05:54:42 pm »
Okay, thanks. So only option is to use the new interface then?   :(

Edit: the "old interface" version numbers are still increasing along with the new interface version numbers. Why is the old interface being updated if it's not supported?
« Last Edit: May 19, 2016, 06:00:38 pm by rarson »

Reply #61May 20, 2016, 02:05:12 pm

Curson

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #61 on: May 20, 2016, 02:05:12 pm »
Hi rarson,

The bug has been fixed in RogueKiller latest release.
Quote
V12.2.1 05/16/2016
=================
- Added detections
- Fixed transfer progress reset
- Updated translations
- Fixed UI hangs bug in old GUI
You can continue to use the old interface.  :)

Quote from: rarson
Edit: the "old interface" version numbers are still increasing along with the new interface version numbers. Why is the old interface being updated if it's not supported?
Version numbers are linked to RogueKiller's core, not the interface used.

Regards.

Reply #62May 24, 2016, 08:26:21 pm

rarson

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #62 on: May 24, 2016, 08:26:21 pm »
Awesome, thanks so much!

Reply #63May 24, 2016, 08:51:17 pm

Curson

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #63 on: May 24, 2016, 08:51:17 pm »
Hi rarson,

You are very welcome.

Regards.

Reply #64June 10, 2016, 09:33:47 pm

graphixillusion

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #64 on: June 10, 2016, 09:33:47 pm »
Hi there. I'm still suffering the bsod. Last current version used. Win10 1511 x64 up to date. The scan is ok until the "scanning disk" phase, then bsod. Memory dump in the attachment. Thank you!

Reply #65June 12, 2016, 11:26:33 pm

Curson

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #65 on: June 12, 2016, 11:26:33 pm »
Hi graphixillusion,

The driver has been entirely rewritten. I'm really sorry you are still experiencing BSODs.
We will investigate this issue as soon as possible.

Regards.

Reply #66June 24, 2016, 02:52:42 pm

rarson

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #66 on: June 24, 2016, 02:52:42 pm »
I am having a new problem recently using the old interface. It doesn't seem to be hanging, but after the scan completes, none of the results show. Attached is a picture of the problem. Each tab displays blank underneath it like shown.

Reply #67June 24, 2016, 03:24:16 pm

Curson

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #67 on: June 24, 2016, 03:24:16 pm »
Hi rarson,

Thanks for your feedback.
We will investigate this issue.

Edit : Could you please tell me if any infection is detected ?

Regards.
« Last Edit: June 27, 2016, 07:03:28 pm by Curson »

Reply #68July 02, 2016, 05:14:45 am

graphixillusion

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #68 on: July 02, 2016, 05:14:45 am »
Hi graphixillusion,

The driver has been entirely rewritten. I'm really sorry you are still experiencing BSODs.
We will investigate this issue as soon as possible.

Regards.

So any news about it? Thank you!

Reply #69July 04, 2016, 02:11:15 pm

Curson

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #69 on: July 04, 2016, 02:11:15 pm »
Hi graphixillusion,

The dump didn't provide any useful infomation.
Could you please download RogueKiller latest version and run it using the -nodriver command line argument ?

Regards.

Reply #70July 04, 2016, 09:18:35 pm

graphixillusion

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #70 on: July 04, 2016, 09:18:35 pm »
Hi graphixillusion,

The dump didn't provide any useful infomation.
Could you please download RogueKiller latest version and run it using the -nodriver command line argument ?

Regards.

I just did a test as you said. The scan with the "-nodriver" flag is ok and the scan complete successfully. With the normal behaviour the program crash the system when the scan reaches the "scanning disk" phase at the end. I upload the log about the disks with the "-nodriver" option active.

Reply #71July 04, 2016, 10:01:36 pm

Curson

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #71 on: July 04, 2016, 10:01:36 pm »
Hi graphixillusion,

There is probably a component on your system that is messing with the rootkit scan.
Unfortunately, this is really difficult to troubleshoot since this occurs very rarely.

Since we cannot fix this, I will advice you to only run RoguKiller with the -nodriver switch. This will limit the scan, but stay powerful enough for most of the malware.

Regards.

Reply #72July 04, 2016, 10:39:44 pm

graphixillusion

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #72 on: July 04, 2016, 10:39:44 pm »
Ok, thank you for support!

Reply #73July 04, 2016, 11:35:13 pm

Curson

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #73 on: July 04, 2016, 11:35:13 pm »
Hi graphixillusion,

You are welcome,
I'm sorry, I was not able to make it working, though.

Regards.

Reply #74March 21, 2017, 02:00:57 pm

Acetronics

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Re: ==> Crash/Hang/Block, please come here <==
« Reply #74 on: March 21, 2017, 02:00:57 pm »
Hi,

I have a strange issue with Win7 ( up to date ):

I wanted to scan PC just after having downloaded a " suspicious " file. ( not having run it )

so, I tested it first with AVG and malwarebytes : nothing found

I then launched Roguekiller, and caught a WIN7 severe alert ( the green tab on the low right ) telling me win found something and cares for.

so, win made its job and asked me to restart the machine.


so far, so good, I restarted and relaunched Rogue.

Here is the issue : after some times, Win7 detects "something " and cares for it - no need to restart.

but 3 or 4 seconds later Roguekiller stops, without any report shown. It also disappears from the task manager screen.

I uninstalled rogue and reinstalled it ( one never knows ) but the issue is still here @ the same moment.

Now, ... about me , just consider me as a gentle idiot : ask me what you want BUT you'll have to explain how to do it and where to find it.
I'm just a computer user ...
so, please be very clear and patient.

Thanks for the help

Alain
« Last Edit: March 21, 2017, 02:07:08 pm by Acetronics »