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Author Topic: installation HelpNDoc RogueKiller find a false positive  (Read 3674 times)

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March 10, 2020, 05:29:14 PM

Ronan2975

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installation HelpNDoc RogueKiller find a false positive
« on: March 10, 2020, 05:29:14 PM »
I am trying to install HelpNDoc (helpndoc-setup-6.8.0.521.exe) and RogueKiller find a threat there https://youtu.be/_bUQgg0dvoI

HelpNDoc is telling me that it is a false positive VirusTotal (property of Google): https://www.virustotal.com/gui/url/d02931932eb5cc15c05292ae25ddbc2f6dec1186ec43a0dd2e6d252547a7beaf/detection

HelpNDoc has been downloaded from this link https://www.helpndoc.com/fr/telecharger/

What should I do now to install HelpNDoc, please?
« Last Edit: March 15, 2020, 06:26:22 PM by Ronan2975 »
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Reply #1March 10, 2020, 06:47:45 PM

Curson

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Re: installation HelpNDoc RogueKiller find a false positive
« Reply #1 on: March 10, 2020, 06:47:45 PM »
Hi Ronan2975,

Welcome to Adlice Forum.
Could you please attach RogueKiller detection report with your next reply ?

Regards.
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Reply #2March 10, 2020, 07:03:04 PM

Ronan2975

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Re: installation HelpNDoc RogueKiller find a false positive
« Reply #2 on: March 10, 2020, 07:03:04 PM »
DocLock.Blocked (see the two attachments)

« Last Edit: March 10, 2020, 07:08:52 PM by Ronan2975 »
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Reply #3March 10, 2020, 08:25:53 PM

Curson

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Re: installation HelpNDoc RogueKiller find a false positive
« Reply #3 on: March 10, 2020, 08:25:53 PM »
Hi Ronan2975,

Coul you please disable the Protected Storage feature, then install HelpNDoc ?
You should be able to re-enable it after the installation is complete.

Regards.
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Reply #4March 10, 2020, 09:10:40 PM

Ronan2975

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Re: installation HelpNDoc RogueKiller find a false positive
« Reply #4 on: March 10, 2020, 09:10:40 PM »
Thank you Curson, it works! I could install HelpNDoc.
Afterwards, I have re-enabled Protected storage.
« Last Edit: March 16, 2020, 03:01:02 PM by Ronan2975 »
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Reply #5March 10, 2020, 09:13:22 PM

Curson

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Re: installation HelpNDoc RogueKiller find a false positive
« Reply #5 on: March 10, 2020, 09:13:22 PM »
Hi Ronan2975,

You are welcome.
Thanks for your feedback.

Regards.
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