Lock on ZentimoService.exe

[jljovano]

Hello, I'm just trying RogueKiller, and all progress stop at 16% with ZentimoService.exe. Waited a few hours, nothing moves. I try to stop, the message tell me to wait and nothing happens (again, for a very long time). Tried to stop the service (zentimo) before, and the scan goes OK (in a few minutes).
Seems the program gets in a loop or something
Et très bonne année !
jl

[Curson]

Hi jljovano,

Welcome to Adlice.com Forum.
This is indeed a bug.

In order to help us troubleshooting it, please follow the following process :

• Download Process Explorer and save it to your desktop.
  
• Click on the setup file (procexp.exe) and select Run as Administrator to start the tool.
  
• When RogueKiller goes in a loop, locate the process named RogueKiller.exe / RogueKiller64.exe, do a right click on it and select Create Dump > Create Full Dump...
  
• Save the dump on your desktop and compress it.
• Upload it to Dropbox, Google Drive or similar services and share the link in your next reply.

Thanks for your help and une très bonne année 2016 à toi aussi.

Regards.