Messages

16

UCheck / Re: Calibre Download Size Incorrect

« on: January 06, 2020, 09:17:53 pm »

Thanks, Curzon, for the explanation.  Not a huge problem for sure, just a bit misleading.  Perhaps you might consider just removing the download size information in the interim ... ?

Have a great day.

Regards,
-Phil

17

UCheck / Re: Calibre Download Size Incorrect

« on: January 05, 2020, 05:59:30 pm »

Curzon:

Thank you for your fast reply.  It could be affecting other software and I would not have noticed, but with the Calibre updates being so large, this was noticeable to me.  The first time it happened, I just ignored it and figured it might have been a glitch at my end (slow Internet), but when it happened again, I thought that I should report it, after having eliminated my ultra slow rural Internet speeds as the issue.

Happy hunting and have a great day.

Regards,
-Phil

18

UCheck / Calibre Download Size Incorrect

« on: January 03, 2020, 07:01:46 pm »

I noticed that when I am updating Calibre that the download size always shows as 340 KB, but the download takes VERY long time for 340 KB.  I checked an old Calibre installer file (3.44.0) and it was 62,576 KB, which would explain the long download times on my slow, rural Internet speed.

Have a great day.

Regards,
-Phil

19

RogueKiller PREMIUM / Re: Update Error Affecting One Computer

« on: December 26, 2019, 06:38:41 pm »

Curzon:

Yes, I will let you know if it happens again, and I will try to get a memory dump for you in that event.

Enjoy the holidays and have a great day.

Regards,
-Phil

20

RogueKiller PREMIUM / Re: Update Error Affecting One Computer

« on: December 23, 2019, 07:49:26 pm »

Tigzy:

I just successfully updated both computers to RKP 14.0.3.0.  Both had the most current Bitdefender definitions.  Perhaps BD has fixed things at their end?

Thank you for your outstanding tech support.

Have a great day.

Regards,
-Phil

21

RogueKiller PREMIUM / Re: Update Error Affecting One Computer

« on: December 22, 2019, 07:10:43 pm »

Curzon:

Sorry for the late reply.  I did not get to the Adlice Forum yesterday, due to company arriving.  I did disable all of the Bitdefender protection modules just a few minutes ago and RKP updated successfully.  It is possible that Bitdefender updated their detection signatures, fixed a bug or something since Friday, or one really does need to disable Bitdefender to update RKP; but, if that is so, how come RKP updated successfully on my desktop computer?  Both are running the same version of Windows and Bitdefender, which is why I think it might have been a "bad" BD detection signature update ... ?

Are there one or more RKP files/folders, as there is with Malwarebytes, that I need add as exceptions to Bitdefender?  It is my primary security software and I have used it for years now on both of my computers.  The Bitdefender anti-virus engine is widely used, so I think it is important that RKP and BD play together nicely in the same sandbox.  As I said, in my original post, I do not have any of the RKP real-time protection modules enabled, precisely to avoid conflicts.

Thank you and have a great day.

Regards,
-Phil

22

RogueKiller PREMIUM / Update Error Affecting One Computer

« on: December 20, 2019, 06:10:33 pm »

I have two computers:

1. Dell XPS 8930 desktop (2019-10 purchase), Windows 10 Pro, x64 (Build 1909), Bitdefender 2020 Total Security, Malwarebytes Premium 4.0.4.  RKP has real-time protection modules disabled.  No issue updating that computer earlier this week to Version 14.0.2.0.

2. Dell  Studio XPS 1645 (2009-12 purchase - ten years old), Windows 10 Pro, x64 (Build 1909), Bitdefender 2020 Total Security, Malwarebytes Premium 4.0.4.  RKP has real-time protection modules disabled.  I am getting the update errors shown below.  It was previously successfully updated to RKP Version 14.0.1.0  I did a reboot between the first update error and the second and hibernation is turned off on both of my computers.

I use RKP strictly as a second-opinion on-demand scanner, once a week.  I do not want to risk conflicts with my other security software.

I have also noted that on both computers, RKP is extremely slow to load, and the new XPS 8930 has an NVMe.M2 1 TB SSD with over 800 GB free, as well as a high-end i7 processor and 32 GB of DDR4-2666 RAM.  Nothing is slow to launch on this computer, except the series 4 versions of RPK.

If you require logs or further information, please let me know.  No rush on this - enjoy your weekend.  Thank you and have a great day.

Regards,
-Phil

23

UCheck / Re: UCheck Reporting Up-To-Date (Version 3.4.5.)

« on: December 19, 2019, 07:31:27 pm »

Curzon:

Issue resolved.  UCheck updated this morning for me, without me having to check for updates.

Thank you for your prompt response to this issue.

Have a great day.

Regards,
-Phil

24

UCheck / Re: UCheck Reporting Up-To-Date (Version 3.4.5.)

« on: December 18, 2019, 10:54:47 pm »

Curzon:

Thank you, as always, for the outstanding customer service.

You are most welcome for my kind words.  Your company is obviously VERY serious about customer service and about enhancing the best software updater on the market.  Kudos to you and your team!

I report anomalies, only because I know that you and your team will make a better product, the best!  You can't fix a little glitch if you are not informed of it.

Have a great day.

Best Regards,
-Phil

25

UCheck / Re: UCheck Reporting Up-To-Date (Version 3.4.5.)

« on: December 18, 2019, 10:14:33 pm »

Curzon:

Thank you, as always, for your rapid response.  I just tried again.  Same result.   I tried mid-afternoon here, my time.  Your announcement was posted this morning, so it should have found the update.  Right now it is 17:00, my time, which is hours after your announcement.  My UCheck Premium still says I have the current version and that my software is up-to-date, same as the screen capture in my first post.

If you need any logs or any other information, please let me know.

Have a great day.  By the way, UCheck just keeps getting better, so my congrats to the team/person responsible.  I will definitely be renewing my subscription.

Best Regards,
-Phil

26

UCheck / UCheck Reporting Up-To-Date (Version 3.4.5.)

« on: December 18, 2019, 07:28:12 pm »

The news, and at Bleeping Computer, states that a new version (3.5.0) of UCheck has been released.  I have the Premium version, but when I check for the update, it reports that it is up-to-date, even though I am running Version 3.4.5.

Did you pull the update, or is there a gremlin at work here ... ? 

Have a great day.

Regards,
-Phil

27

RogueKiller PREMIUM / Re: RogueKiller Finds A File That Does Not Exist?

« on: November 06, 2019, 06:18:09 pm »

Curzon:

Thank you for your reply and for looking into this matter.  I am happy with the outcome.  Thank you, and your colleagues.

Have a great day.

Regards,
-Phil

28

RogueKiller PREMIUM / Re: RogueKiller Finds A File That Does Not Exist?

« on: November 03, 2019, 06:04:07 pm »

Curzon:

Thank you for your prompt reply!  Do you folks ever take a day off? 

The customer service here is awesome. 

Have a great day.

Regards,
-Phil

29

RogueKiller PREMIUM / RogueKiller Finds A File That Does Not Exist?

« on: November 02, 2019, 05:51:19 pm »

Issue 1:
I ran a scan yesterday, after having installed Western Digital Discovery software on my new computer to work with my new 4 TB WD My Passport Ultra (USB-C) external hard drive.  I have attached the scan results and you can see that RK is legitimately detecting a "Suspicious Path" for an .exe file.  What is interesting is that I launched Windows Explorer today, with settings to show hidden files and protected operating system files.  I navigated to that folder and there was only one .dll file in the folder.  There was no .exe file(s) there, so what did RK detect; or, did WD Discovery delete its own file after it had served its purpose?  I went to the folder because I wanted to upload it today to VT for analysis.  I ran out of time yesterday.

Issue 2:
See also my UCheck thread here.  RKP runs the UCheck mini-scan because that is enabled in the options.  It reported that my HD Tune Pro 5.75 is out-of-date.  You will see that I made an exclusion in UCheck Premium to not check that program any more.  Apparently, the RKP mini-UCheck scan is not accessing UCheck Premium exclusion information wherever that is stored in the registry or in a config file.  Yes, I could disable the UCheck mini-scan, but it would be more elegant if the RK UCheck mini-scan "talked" to Ucheck Premium, if it detects it as being installed, before reporting an out-of-date program.

Have a great day.

Regards,
-Phil

30

UCheck / Re: HD Tune Pro 5.75 Bug

« on: October 30, 2019, 07:15:37 pm »

Curzon:

As always, thank you for your prompt response and explanation about what skipping an update does.  Much appreciated.

Have a great day.

Regards,
-Phil