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Malware removal help / Re: help help help!
« on: January 04, 2015, 06:48:20 PM »
Latest RK version log file attached.
NNH
NNH
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Malware removal help / Re: help help help!
« on: January 04, 2015, 07:45:34 AM »
Avast log files attached, only available immediately after running the scan.
NNH
NNH
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Malware removal help / Re: help help help!
« on: January 04, 2015, 05:53:06 AM »
@Curson I found two files in the debug folder.
Thanks again,
NNH
Thanks again,
NNH
4
Malware removal help / Re: help help help!
« on: January 04, 2015, 05:03:32 AM »
@Curson,
No where on my free Avast interface does it provide the ability to save or print-to-file and produce a log file and save. I also searched through the Avast folders and couldn't find one.
I'm currently running a search for the RK debug file you advised of... first using your search parameters which produced nothing. Second search on RogueKiller produced nothing. Currently I'm running a search on debug which is producing quite a bit and of course taking forever running at 97% physical memory while connected to the internet (reduced below 30 when not). I'll let you know when it's finished if there are any roguekiller debug files found when it is. By the way, I also couldn't locate any RK folders anywhere, but that could perhaps be because I followed the instructions, saved, and loaded it directly to my desktop.
So far all I am able to give you is that txt file attached in my initial post. I will keep you informed if I'm able to locate anything else. Any suggestions and/or directions to specific locations where I might navigate to in WE would be greatly appreciated!
Sincerely still frustrated,
NoobNeedsHelp
I've watched connecting to the internet and disconnecting with task manager up. There are two files after connection that continuously grow non-stop; iexplore.exe *32 and explorer.exe. There are always multiple instances of both and one explorer.exe has no User Name nor Description. The others all have my name and Internet or Windows Explorer as applicable.
No where on my free Avast interface does it provide the ability to save or print-to-file and produce a log file and save. I also searched through the Avast folders and couldn't find one.
I'm currently running a search for the RK debug file you advised of... first using your search parameters which produced nothing. Second search on RogueKiller produced nothing. Currently I'm running a search on debug which is producing quite a bit and of course taking forever running at 97% physical memory while connected to the internet (reduced below 30 when not). I'll let you know when it's finished if there are any roguekiller debug files found when it is. By the way, I also couldn't locate any RK folders anywhere, but that could perhaps be because I followed the instructions, saved, and loaded it directly to my desktop.
So far all I am able to give you is that txt file attached in my initial post. I will keep you informed if I'm able to locate anything else. Any suggestions and/or directions to specific locations where I might navigate to in WE would be greatly appreciated!
Sincerely still frustrated,
NoobNeedsHelp
I've watched connecting to the internet and disconnecting with task manager up. There are two files after connection that continuously grow non-stop; iexplore.exe *32 and explorer.exe. There are always multiple instances of both and one explorer.exe has no User Name nor Description. The others all have my name and Internet or Windows Explorer as applicable.
5
Malware removal help / help help help!
« on: January 03, 2015, 04:54:44 PM »
Hello Admins.. I need help big time. I use Avast and it is driving me crazy blocking. I'm running at CPU between 30 and 40% and always over 90% physical memory. I've been running RK for a few months now almost daily and have read all your help files but I'm not PC literate enough to find and remove the hooks. I don't even know how to go about locating them. I also run Avast often and have to continuously delete Trojans from the quarantine list. HELP please?!?!?
PS: Unfortunately, even after removing the RK dated report logs from the bottom, my copy/past exceeded the character limit so a txt file is attached.
Sincerely frustrated,
NoobNeedsHelp
PS: Unfortunately, even after removing the RK dated report logs from the bottom, my copy/past exceeded the character limit so a txt file is attached.
Sincerely frustrated,
NoobNeedsHelp
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