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Messages - Curson

Pages: [1] 2 3 ... 158
1
RogueKiller / Re: ===> False Positives <===
« on: November 15, 2019, 09:07:45 pm »
Hi techknowledge,

There does not exist such a switch at the moment.
Maybe, you could share the script with sensitive information removed ? Which parameters are passed to Powershell binary along the script ?


Regards.

2
RogueKiller / Re: ===> False Positives <===
« on: November 15, 2019, 01:50:08 am »
Hi techknowledge,

Thanks for your feedback.
Could you please zip the detected powershell script and attach it with your next reply ?

Regards.

3
RogueKiller PREMIUM / Re: RogueKiller Finds A File That Does Not Exist?
« on: November 06, 2019, 10:02:42 pm »
Hi Phil,

You are very welcome.
I'm glad you are happy with the outcome of this issue.

Have a nice day, too.
Regards.

4
RogueKiller PREMIUM / Re: RogueKiller Finds A File That Does Not Exist?
« on: November 05, 2019, 10:59:50 pm »
Hi Phil,

I've got bad and good news.

The bad news is that RogueKiller cannot access UCheck exclusion file, thus exclusions set in UCheck cannot be applied by RogueKiller UCheck mini-scan. The good news is that the new scripts are now in production, so UCheck and UCheck mini-scan won't detect HD Tune Pro as outdated anymore.

Have a nice day.
Regards.

5
RogueKiller PREMIUM / Re: RogueKiller Finds A File That Does Not Exist?
« on: November 03, 2019, 11:33:59 pm »
Hi Phil,

You are very welcome. I'm glad you like the customer service.
To answer your question, it's really seldom.

Regards.

6
RogueKiller PREMIUM / Re: RogueKiller Finds A File That Does Not Exist?
« on: November 02, 2019, 10:28:01 pm »
Hi Phil,

Thanks for your feedback and suggestion.

I think you may be right about the exe being removed when your WD Discovery is ejected. Regarding its location, it's a false positive, we will whitelist it as soon as possible.

Regrading your issue with UCheck mini-scan, it's a great idea. I will add in our todo list. Additionally, new detection scripts that differenciate between HD Tune and HD Tune Pro are ready to be deployed. I'm currently waiting for Tigzy approval.

Have a great day, too.
Regards.

7
RogueKiller / Re: Rogue Anti-Malware Questions
« on: November 01, 2019, 07:50:19 pm »
Hi Mops21,

You are very welcome.

Regards.

8
RogueKiller / Re: Rogue Anti-Malware Questions
« on: November 01, 2019, 06:56:31 pm »
Hi Mops21,

Quote
I hope that is so right
This is the right file, but the install process completed without any issue, so it's not really useful.
If you encounter the error again, please generate a new debuginstall.log file.

Quote
When I download the new Beta Version from here that is 14008 not 14009 see this screenshot
This is an issue on our side. The number is wrong, but it's really the installer for RogueKiller 14.0.0.9.

Regards.

9
RogueKiller / Re: ===> False Positives <===
« on: October 31, 2019, 11:21:45 pm »
Hi Mops21,

You are very welcome.
Thanks again for your feedback.

Regards.

10
RogueKiller / Re: Rogue Anti-Malware Questions
« on: October 31, 2019, 11:21:06 pm »
Hi Mops21,

Sure.

1) Download RogueKiller V14 installer and save it on your Desktop.

2) Launch the command prompt windows (cmd) with admin rights and copy/paste the following command :
Code: [Select]
"%USERPROFILE%\Desktop\setup.exe" /LOG="C:\debuginstall.log"
This will launch the installer in debug mode.

3) A new file named debuginstall.log should has been created at the root of your C:\ drive. Please attach it with your next reply.

Regards.

11
UCheck / Re: Mailbird Update Problem
« on: October 30, 2019, 09:21:07 pm »
Hi John,

Thanks for your feedback.
I'm glad you were able to resolve the issue.

Regards.

12
RogueKiller / Re: Rogue Anti-Malware Questions
« on: October 30, 2019, 08:12:29 pm »
Hi Mops21,

The issue probably lies in the installer we are currently using.
Could you please manually download the last installer of RogueKiller V14 and run it like this :
Quote
setup.exe /LOG="C:\debuginstall.log"

A new file named debuginstall.log will be created at the root of your system drive. Please attach it with your next reply.
This file will contain the details of the operations performed by the installer and will greatly help us understand what is happening.

Regards.

13
UCheck / Re: Mailbird Update Problem
« on: October 30, 2019, 08:07:07 pm »
Hi John,

Thank you very much.

Regards.

14
RogueKiller / Re: ===> False Positives <===
« on: October 30, 2019, 07:53:26 pm »
Hi Mops21,

No, the archive contained all the files we need.
However, it may take time until this is fixed. Please ignore these detections for the time being.

Regards.

15
UCheck / Re: HD Tune Pro 5.75 Bug
« on: October 30, 2019, 07:33:42 pm »
Hi Phil,

You are very welcome.

Regards.

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