Messages

1

RogueKiller / Re: Software Whitelisting

« on: August 31, 2017, 02:20:07 PM »

Thank you Curson,
We are waiting for response from our client side(regarding report).
I will keep you posted.

2

RogueKiller / Re: Software Whitelisting

« on: August 29, 2017, 12:17:30 PM »

Hi Curson,

Thank you for your help,
We are still facing the issue - rouge Killer still detecting our exe as threat 
In virus total few unknown anti virus engines still detecting our exe as threat( as informed before we have initiated Whitlisting our exe's from those unknown anti-virus, but its been a months still no response from those unknown anti-virus company.)

As per the previous conversation we know that you have white-listed our exe in your internal database, also we know that you scan engine depends on VirusTotal results.
My Question is???
In Virus total they use only commandline version of all anti-virus engines - there is huge difference between commandline and actual version while scanning. In the link(https://www.virustotal.com/fr/about/) Virus total mentioned it clearly that using results of VirusTotal testing is a BAD IDEA, so is there any way or any possibilities to overcome this issue as we are getting few escalation mails from our client side.

Regards.

3

RogueKiller / Re: Software Whitelisting

« on: July 25, 2017, 09:41:01 AM »

Hi Curson,

As mentioned before, we have successfully sent mail/submitted sample for whitelisting our exe's from the following antivirus.
Antiy-AVL
CAT-QuickHeal
Jiangmin
Qihoo-360
Rising
As you said earlier you product relies on VirusTotal results for detection right.
Our concern is will you be whitelisting our exe's separately in your database or still we have to wait for those antivirus response/feedback.

Thank You.

4

RogueKiller / Re: Software Whitelisting

« on: July 20, 2017, 09:21:43 AM »

Hi
Please find attachment(detection logs)
If you need any more information also let me know.
Thank you.

5

RogueKiller / Re: Software Whitelisting

« on: June 29, 2017, 02:36:06 PM »

Hi,
Yes we use NetFilter SDK 2 technologies in our application.
Please find attached the screenshot of the detection,
If you need a report then guide us us how to get the reports for the same.
Thank you.

6

RogueKiller / False Positives--Software whitelisting

« on: June 27, 2017, 09:24:34 PM »

Hi Team,

I would like to introduce our product “Dell SuperFix”. We provide predictive device management software for Tech Support Providers, SMBs, IT Helpdesks and anyone who wants to manage end-user devices.
We are associated with the well known organizations of IT sector i.e. HP, DELL, IBM, TOSHIBA and many more. My concern of posting this is related with the white-listing of our product. I am attaching here the 64-bit exes & dll files of our product. Please verify accordingly. I would request you to white list our product in your database. In case, your team needs to download and install our product, please make use of the following link:

https://superfix.dell.nanoheal.com/provision_uatnew/eula.php?id=QG22qOEQ

Note: Please use this link on Dell machine only.

Since our product is getting blocked from Rogue Killer, our customers are having tough time to utilize it's full fledged functionality. I am expecting a quick response on this. Your favor in white listing process would be highly appreciable.
Thank you in advance!

7

RogueKiller / Software Whitelisting

« on: June 27, 2017, 09:12:36 PM »

Hi Team,

I would like to introduce our product “Laplink”. We provide predictive device management software for Tech Support Providers, SMBs, IT Helpdesks and anyone who wants to manage end-user devices.
We are associated with the well known organizations of IT sector i.e. HP, DELL, IBM, TOSHIBA and many more. My concern of posting this is related with the white-listing of our product which have a version number 2778. Please verify accordingly. I would request you to white list our product in your database. Please make use of the following link to download and verify our software:

http://service.resolv.com/provision/eula.php?id=dLr64ejy


Since our product is getting blocked from Rogue Killer, our customers are having tough time to utilize it's full fledged functionality. I am expecting a quick response on this. Your favor in white listing process would be highly appreciable.
Thank you in advance!

8

RogueKiller / Re: ===> False Positives <===

« on: September 27, 2016, 12:16:00 AM »

 
Hi Team,
 
I would like to introduce our product “ReSOLV” , We provide predictive device management software for Tech Support Providers, SMBs, IT Helpdesks, and anyone who wants to manage end-user devices.
We are associated with the well known names of IT sector i.e. HP, DELL, IBM, TOSHIBA & and many more. My concern of writing this email to you is related with the white listing of our product. I am attaching here the exe & dll files of our product which have a 2762 version number. Please verify accordingly. I would request you to white list our product in your database.
 
Your favor in white listing process would be highly appreciable.

Regards,
Punit Srivastava
Sr. Software Engineer-Testing&Support
HFN Inc|Support Automation Delivered