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Software feedback => RogueKiller => Topic started by: Gabgab on February 10, 2016, 10:36:15 AM

Title: Rogue killer 11.0.11.0 64X Freezes with full RAM usage
Post by: Gabgab on February 10, 2016, 10:36:15 AM

Hi there

I have installed rogue killer 11.0.11.0 on my win 7 ultimate 64x laptop and i noticed that after about 50% scan the program gets stuck scanning a .mkv movie from what i can read on status bar and then it will eventually almost freeze the computer.

By having a look at task manager it allocated 4gb of ram which is enough to kill the whole windows and pc cant do a anything else. I had to restart it and took like 10 minutes to unload all that ram.

Is there a way to prevent this happening? Shall i unselect video files scanning?

I had an earlier version of roguekiller and that didnt happen.

Thanks
Gab

Title: Re: Rogue killer 11.0.11.0 64X Freezes with full RAM usage
Post by: Curson on February 10, 2016, 08:45:00 PM

Hi Gabgab,

Welcome to Adlice.com Forum.

RogueKiller should be able to smoothly handle large files . This is definitely a bug.
However, I was not able to reproduce it on my end. Could you please follow the following process to help us troubleshoot this issue ?

1) Download RogueKiller (64 bits version) (http://www.adlice.com/download/roguekiller/?wpdmdl=3744&ind=aHR0cDovL2Rvd25sb2FkLmFkbGljZS5jb20vUm9ndWVLaWxsZXIvUm9ndWVLaWxsZXJYNjQuZXhl) and save it on your desktop.
2) Download ProcDump (http://live.sysinternals.com/procdump.exe) and save it on your desktop.
3) Launch the command prompt windows (cmd) with admin rights and copy/paste the following command :

Code: [Select]

"%USERPROFILE%\Desktop\procdump.exe" -h -m 4096 -ma -accepteula -x %USERPROFILE%\Desktop "%USERPROFILE%\Desktop\RogueKillerX64.exe"

Do not close the command prompt !

4) Please start a new scan. When RogueKiller RAM allocation reach 4gb, a dump file will be created. Please wait until the command prompt closure before terminating RogueKiller.
5) A new file named RogueKillerX64.exe_<datetime>.dmp should has been created on your desktop. Please zip it, upload it on Google Drive/Dropbox and share the link here.

Regards.

Title: Re: Rogue killer 11.0.11.0 64X Freezes with full RAM usage
Post by: Gabgab on February 11, 2016, 06:29:02 PM

Quote from: Curson on February 10, 2016, 08:45:00 PM

Hi Gabgab,

Welcome to Adlice.com Forum.

RogueKiller should be able to smoothly handle large files . This is definitely a bug.
However, I was not able to reproduce it on my end. Could you please follow the following process to help us troubleshoot this issue ?

1) Download RogueKiller (64 bits version) (http://www.adlice.com/download/roguekiller/?wpdmdl=3744&ind=aHR0cDovL2Rvd25sb2FkLmFkbGljZS5jb20vUm9ndWVLaWxsZXIvUm9ndWVLaWxsZXJYNjQuZXhl) and save it on your desktop.
2) Download ProcDump (http://live.sysinternals.com/procdump.exe) and save it on your desktop.
3) Launch the command prompt windows (cmd) with admin rights and copy/paste the following command :

Code: [Select]

"%USERPROFILE%\Desktop\procdump.exe" -h -m 4096 -ma -accepteula -x %USERPROFILE%\Desktop "%USERPROFILE%\Desktop\RogueKillerX64.exe"

Do not close the command prompt !

4) Please start a new scan. When RogueKiller RAM allocation reach 4gb, a dump file will be created. Please wait until the command prompt closure before terminating RogueKiller.
5) A new file named RogueKillerX64.exe_<datetime>.dmp should has been created on your desktop. Please zip it, upload it on Google Drive/Dropbox and share the link here.

Regards.

hi there

guess what? I have done that and it was able to finish the scan without hangs, what a classic! only difference is that I had roguekiller.exe on the desktop and not in the proper folder, as this batch command you gave me needs it to be in the Desktop...

strange stuff!

thanks,
Gabrio

Title: Re: Rogue killer 11.0.11.0 64X Freezes with full RAM usage
Post by: Curson on February 11, 2016, 07:15:33 PM

Hi Gabrio,

Thanks for your feedback.
Don't hesitate to post if the issue occurs again.

Regards.