Adlice forum

Software feedback => RogueKiller => Topic started by: jljovano on January 02, 2016, 02:40:50 PM

Title: Lock on ZentimoService.exe
Post by: jljovano on January 02, 2016, 02:40:50 PM

Hello, I'm just trying RogueKiller, and all progress stop at 16% with ZentimoService.exe. Waited a few hours, nothing moves. I try to stop, the message tell me to wait and nothing happens (again, for a very long time). Tried to stop the service (zentimo) before, and the scan goes OK (in a few minutes).
Seems the program gets in a loop or something :)
Et très bonne année !
jl

Title: Re: Lock on ZentimoService.exe
Post by: Curson on January 04, 2016, 02:28:32 PM

Hi jljovano,

Welcome to Adlice.com Forum.
This is indeed a bug.

In order to help us troubleshooting it, please follow the following process :

• Download Process Explorer (http://live.sysinternals.com/procexp.exe) and save it to your desktop.
  
• Click on the setup file (procexp.exe) and select Run as Administrator to start the tool.
  
• When RogueKiller goes in a loop, locate the process named RogueKiller.exe / RogueKiller64.exe, do a right click on it and select Create Dump > Create Full Dump...
  
• Save the dump on your desktop and compress it.
• Upload it to Dropbox, Google Drive or similar services and share the link in your next reply.

Thanks for your help and une très bonne année 2016 à toi aussi. :)

Regards.