Adlice forum

Software feedback => RogueKiller => Topic started by: coderev on November 16, 2015, 12:07:49 AM

Title: RogueKiller Free - PC loses internet when sftware started and begins scan.
Post by: coderev on November 16, 2015, 12:07:49 AM

Hi support,

I have installed the software for the first time.
Every time I start the software and it begins scanning I lose connection to the internet.
Cannot reconnect no matter what I try.
The only way to restore connection is rebooting the system.

Interested in the software but not if this occurs.

Title: Re: RogueKiller Free - PC loses internet when sftware started and begins scan.
Post by: Curson on November 16, 2015, 06:14:01 PM

Hi coderev,

Welcome to Adlice.com Forum.
Could you please copy/paste RogueKiller full report in your next post ?

Regards.

Title: Re: RogueKiller Free - PC loses internet when sftware started and begins scan.
Post by: coderev on November 18, 2015, 02:40:40 AM

This is the report it generated

Title: Re: RogueKiller Free - PC loses internet when sftware started and begins scan.
Post by: Curson on November 18, 2015, 01:46:50 PM

Hi coderev,

Just to be sure, does the computer lose the connexion during the scan AND before you select anything for removal ?

Regards.

Title: Re: RogueKiller Free - PC loses internet when sftware started and begins scan.
Post by: coderev on November 22, 2015, 08:51:26 PM

The computer loses connection during the scan only.

It occurred with the current release version without removing anything, so I then decided to try the beta version and it also did the same thing.

So I have not removed or altered anything after the scan was complete. This happens during the scan after it starts.
I tried to troubleshoot the connection but it did not return either.
Once I reboot the connection is back automatically.

Title: Re: RogueKiller Free - PC loses internet when sftware started and begins scan.
Post by: Curson on November 23, 2015, 11:56:03 AM

Hi coderev,

Does the issue occur during the pre-scan or the scan itself ?
Could you please attach the JSON report generated by RogueKiller in your next reply ?

Regards.