Adlice forum

Software feedback => RogueKiller PREMIUM => Topic started by: metrotps on November 04, 2021, 08:58:01 PM

Title: RK running super slow & freezing
Post by: metrotps on November 04, 2021, 08:58:01 PM

RK Anti-Malware Premium ((Ver: 15.1.2.0, 64 Bit, 20211102_094554)
Windows 10 Pro (21H1, 64 Bit  Ver: 19043.1288)
Avast Premium Security (Ver: 21.8.2487) (build 21.8.6586.697)
Avast SecureLine VPN (Ver: 5.5.4982)
Avast Cleanup Premium (Ver: 21.3) (build 10846)
CCleaner Free (Ver: 5.86.9258, 64 Bit)
Running on a HP EliteDesk 800 G1 Tower, Core I7, 16GB Ram, 480GB SSD

RK runs very slowly and freezes (Not Responding) message frequently. Crashes sometimes since last update. Worked well before.

Title: Re: RK running super slow & freezing
Post by: Curson on November 05, 2021, 07:01:39 PM

Hi metrotps,

Welcome to Adlice.com Forum.
Were you prompted to update a crash dump to our servers ?

Regards.

Title: Re: RK running super slow & freezing
Post by: metrotps on November 06, 2021, 06:13:55 PM

Thanks for the reply.
Sorry I do not recall seeing a prompt to do so.

Title: Re: RK running super slow & freezing
Post by: Curson on November 06, 2021, 10:19:05 PM

Hi,

Download ProcDump (x64) (http://live.sysinternals.com/procdump64.exe) on your desktop.
Launch the command prompt windows (cmd) with admin rights and copy/paste the following command :

Code: [Select]

"%USERPROFILE%\Desktop\procdump64.exe" -e -h -ma -accepteula -w RogueKiller64.exe "%USERPROFILE%\Desktop\RogueKiller.dmp"Do not close the command prompt !

Please then launch RogueKiller and start a new scan.
When RogueKiller hangs or crash, a new file named RogueKiller.dmp will been created on your desktop. Please zip it, upload it on Google Drive/Dropbox and share the link here.

Regards.