Adlice forum

Software feedback => RogueKiller => Topic started by: Ronan2975 on March 10, 2020, 05:29:14 PM

Title: installation HelpNDoc RogueKiller find a false positive
Post by: Ronan2975 on March 10, 2020, 05:29:14 PM

I am trying to install HelpNDoc (helpndoc-setup-6.8.0.521.exe) and RogueKiller find a threat there https://youtu.be/_bUQgg0dvoI (https://youtu.be/_bUQgg0dvoI)

HelpNDoc is telling me that it is a false positive VirusTotal (property of Google): https://www.virustotal.com/gui/url/d02931932eb5cc15c05292ae25ddbc2f6dec1186ec43a0dd2e6d252547a7beaf/detection (https://www.virustotal.com/gui/url/d02931932eb5cc15c05292ae25ddbc2f6dec1186ec43a0dd2e6d252547a7beaf/detection)

HelpNDoc has been downloaded from this link https://www.helpndoc.com/fr/telecharger/ (https://www.helpndoc.com/fr/telecharger/)

What should I do now to install HelpNDoc, please?

Title: Re: installation HelpNDoc RogueKiller find a false positive
Post by: Curson on March 10, 2020, 06:47:45 PM

Hi Ronan2975,

Welcome to Adlice Forum.
Could you please attach RogueKiller detection report with your next reply ?

Regards.

Title: Re: installation HelpNDoc RogueKiller find a false positive
Post by: Ronan2975 on March 10, 2020, 07:03:04 PM

DocLock.Blocked (see the two attachments)

Title: Re: installation HelpNDoc RogueKiller find a false positive
Post by: Curson on March 10, 2020, 08:25:53 PM

Hi Ronan2975,

Coul you please disable the Protected Storage (https://www.adlice.com/docs/roguekiller/getting-started/settings/#rtp) feature, then install HelpNDoc ?
You should be able to re-enable it after the installation is complete.

Regards.

Title: Re: installation HelpNDoc RogueKiller find a false positive
Post by: Ronan2975 on March 10, 2020, 09:10:40 PM

Thank you Curson, it works! I could install HelpNDoc.
Afterwards, I have re-enabled Protected storage.

Title: Re: installation HelpNDoc RogueKiller find a false positive
Post by: Curson on March 10, 2020, 09:13:22 PM

Hi Ronan2975,

You are welcome.
Thanks for your feedback.

Regards.