Adlice forum

Software feedback => RogueKiller => Topic started by: Mugsy on December 30, 2019, 08:40:58 PM

Title: RogueKiller will not install.
Post by: Mugsy on December 30, 2019, 08:40:58 PM

I am trying to install RogueKiller on a friends computer (64bit Win10 Home), but it refuses to do so.

I downloaded RogueKiller but when I try to install it, nothing happens. The cursor goes busy for about two seconds and then goes back to normal. That's it.  :o

I've been working to remove a malware infection, and I'm pretty certain I've gotten it all. The only problem that remains is that "RogueKiller" refuses to install (even as Admin.)

I can load/run his "Avast" AV (yes, I've tried disabling it), MalwareBytes, and even "HijackThis" (v1.99) just fine. The ONLY app that still refuses to load/run is RogueKiller.

Any assistance is appreciated.

Title: Re: RogueKiller will not install.
Post by: Curson on December 30, 2019, 09:44:36 PM

Hi Mugsy,

Welcome to Adlice.com Forum.
Could you please check if this version (http://download.adlice.com/RogueKiller/RogueKiller64.exe) of RogueKiller is able to run ?

Regards.

Title: Re: RogueKiller will not install.
Post by: Mugsy on January 03, 2020, 02:52:06 PM

Thanks for the reply. I had my friend download the 64bit version but it too refuses to open when launched.

I had previously tried to install the 32bit version from Safe Mode a few weeks ago, but that too did not work.

TIA

Title: Re: RogueKiller will not install.
Post by: Curson on January 05, 2020, 11:43:39 AM

Hi Mugsy,

Do you get a prompt to upload a crash dump when attempting to start RogueKiller ?
The 32-bit version of the software won't work on a 64-bit system, by the way.

EDIT :
RogueKiller V14.0.4 has been released. Please download it HERE (http://download.adlice.com/RogueKiller/RogueKiller64.exe).
If nothing happens when you start it, please follow the following process :

Download ProcDump (x64) (http://live.sysinternals.com/procdump64.exe) on your desktop.
Launch the command prompt windows (cmd) with admin rights and copy/paste the following command :

Code: [Select]

"%USERPROFILE%\Desktop\procdump64.exe" -e -h -ma -accepteula -w RogueKiller64.exe "%USERPROFILE%\Desktop\RogueKiller.dmp"Do not close the command prompt !

Please then launch RogueKiller64.exe.
A new file named RogueKiller.dmp should has been created on your desktop. Please zip it, upload it on Google Drive/Dropbox and share the link here.

Regards.