Adlice forum

Software feedback => RogueKiller => Topic started by: RayN on July 16, 2019, 04:44:17 AM

Title: Rogue Killer running VERY slow
Post by: RayN on July 16, 2019, 04:44:17 AM

Since the new update, my Rogue Killer runs super slow.
What used to take a couple of minutes is now running for 1.5 hours and still going.
I tried uninstalling it and reinstalling it, but it made no difference.
Any ideas?

Title: Re: Rogue Killer running VERY slow
Post by: Curson on July 16, 2019, 01:12:27 PM

Hi RayN,

Welcome to Adlice.com Forum.
Could you please check if MalPE scanner is disabled in RogueKiller's settings ?

Regards.

Title: Re: Rogue Killer running VERY slow
Post by: RayN on July 16, 2019, 03:07:35 PM

Hi Curson,
It is disabled.

It seems to really bog down when going through the .dll files. If it ever finishes those I'll see if there are any more areas.

I don't know if it matters, but I am using the paid version.

Title: Re: Rogue Killer running VERY slow
Post by: RayN on July 16, 2019, 05:57:20 PM

Update:

When it slowed to a crawl while processing the .dll files, it never went back up to speed.
It's been running for 1 1/2 hours right now and has only scanned 2135 files.

Title: Re: Rogue Killer running VERY slow
Post by: Curson on July 17, 2019, 12:15:16 AM

Hi RayN,

Thanks for your feedback.
Please follow the following process :

• Download Process Explorer (x64) (http://live.sysinternals.com/procexp64.exe) and save it to your desktop.
  
• Start a new scan with RogueKiller and wait for the scan speed to slow down. Do not interrupt it.
• Click on the setup file (procexp64.exe) and select Run as Administrator to start the tool.
  
• Locate the process named RogueKiller64.exe, do a right click on it and select Create Dump > Create Full Dump...
  
• Save the dump on your desktop and compress it.
• Upload it to Dropbox, Google Drive or similar services and share the link in your next reply.

Regards.

Title: Re: Rogue Killer running VERY slow
Post by: RayN on July 17, 2019, 02:45:19 AM

Hi Curson,
Thanks for your help.
Here's a link to the dump file (assuming I did it right).

https://www.dropbox.com/preview/RogueKiller64.dmp?role=personal

Ray

Title: Re: Rogue Killer running VERY slow
Post by: Curson on July 17, 2019, 08:28:28 AM

Hi RayN,

Thanks.
The attachment does not seem to be public, I can't download it. Could you please check this ?

Regards.

Title: Re: Rogue Killer running VERY slow
Post by: RayN on July 17, 2019, 02:37:18 PM

Sorry, I've never used dropbox before.
Try this link.

https://www.dropbox.com/s/ogvmkt7gg6mfad8/RogueKiller64.dmp?dl=0

Title: Re: Rogue Killer running VERY slow
Post by: Curson on July 18, 2019, 12:31:38 AM

Hi RayN,

Thanks, that's it.
We will analyse it as soon as possible.

Regards.

Title: Re: Rogue Killer running VERY slow
Post by: RayN on July 26, 2019, 03:45:58 PM

Hi Curson,
Any luck figuring it out yet?
Ray

Title: Re: Rogue Killer running VERY slow
Post by: Curson on July 27, 2019, 02:28:36 PM

Hi Ray,

Sorry, not yet.
It's quite a busy month. Sorry for the inconvenience.

Regards.

Title: Re: Rogue Killer running VERY slow
Post by: Curson on August 05, 2019, 07:02:17 PM

Hi Ray,

Sorry for the long wait.
We found the issue. It will be fixed in RogueKiller's next release.

Thanks again for helping us with this.

Regards.

Title: Re: Rogue Killer running VERY slow
Post by: RayN on August 15, 2019, 10:09:25 PM

Hi Curson,
Using version 13.4.2.0 64 bit I still have the same issue.
I tried completely uninstalling and reinstalling the program, but no change.

Were you referring to this release. or the next?

Thanks,
Ray

Title: Re: Rogue Killer running VERY slow
Post by: Curson on August 15, 2019, 10:33:34 PM

Hi Ray,

The issue was fixed in version 13.4.0, so V13.4.2 contains the fix as well.
Are you, by any chance, using Windows XP ?

Regards.

Title: Re: Rogue Killer running VERY slow
Post by: RayN on August 15, 2019, 11:10:40 PM

Hi Curson,
Nope. I'm using Win 10 64 bit

Title: Re: Rogue Killer running VERY slow
Post by: Curson on August 15, 2019, 11:17:29 PM

Hi Ray,

That's really strange.
Could you please create a dump file like last time and attach the link with your next reply ?

Regards.

Title: Re: Rogue Killer running VERY slow
Post by: RayN on August 17, 2019, 12:33:05 AM

Hi Curson,
Here's the dump file. I think i made it public.

https://www.dropbox.com/s/68jxqvyyo6i3q2d/RogueKiller64.zip?dl=0

Thanks,
Ray

Update: I'm running a scan right now. So far it hasn't stopped scanning but it is running ungodly slow.

Title: Re: Rogue Killer running VERY slow
Post by: RayN on August 17, 2019, 03:54:30 PM

Well, the scan did complete.
It took over 4 hours though.

Title: Re: Rogue Killer running VERY slow
Post by: Curson on August 17, 2019, 07:41:55 PM

Hi Ray,

Thanks for your feedback.
We will take a look at your dump as soon as possible.

Regards.

Title: Re: Rogue Killer running VERY slow
Post by: Curson on August 20, 2019, 10:00:42 PM

Hi Ray,

We found another issue.
The fix is now included in RogueKiller V13.4.3.

Thanks again for your help.

Regards.

Title: Re: Rogue Killer running VERY slow
Post by: RayN on August 20, 2019, 11:41:03 PM

Hi Curson,
Thank you. It works perfectly now!
Ray

Title: Re: Rogue Killer running VERY slow
Post by: Curson on August 20, 2019, 11:56:17 PM

Hi Ray,

You are very welcome.
Thanks for your feedback.

Regards.