Adlice forum

Software feedback => RogueKiller => Topic started by: Mops21 on July 15, 2019, 06:35:02 PM

Title: Rogue Anti-Malware Questions
Post by: Mops21 on July 15, 2019, 06:35:02 PM

Hi all

I have 2 questions for you

1. On the screenshot Rogue Anti-Malware GUI Bug 140.1 is that so normal by the installer did not Close all the programfiles pleasxe check and fix it

2. On the screenshot Rogue Anti-Malware GUI Bug 140 is that so normal that the box is not fully visible to click that please check and fix it

With bestv Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on July 15, 2019, 09:43:28 PM

Hi Mops21,

Thanks for your feedback.
Do you use a custom system theme ?

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on July 16, 2019, 05:41:04 PM

Hi

No here can you download the Logs and the debug Files

https://www.sendspace.com/file/rj3fhp

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on July 17, 2019, 12:12:25 AM

Hi Mops21,

Thanks.
We will analyse them.

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on July 20, 2019, 06:42:24 PM

Hi

Can you check the Logs for other bugs or Problems or Errors please and fix it please

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on July 20, 2019, 11:23:25 PM

Hi Mops21,

We are still investing the issues you reported.
Please be patient, it will probably takes some time.

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on August 10, 2019, 02:31:24 PM

Hi

Can you check this please see my screenshot and the Logs for that

https://www.sendspace.com/file/9dzthm

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on August 10, 2019, 06:34:00 PM

Hi

And can you check These Crashdumps please

https://www.sendspace.com/file/x98ubz

https://www.sendspace.com/file/2r4dye

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on August 11, 2019, 02:36:27 PM

Hi

I have some more bugs fopr you

1 When the language is englisch see my screenshot Rogue Anti-Malware Bug 0145 and when click on Default Settings is this into german language please check and fix see the screenshot Rogue Anti-Malware Bug 0146

2. Is a Translation bug Rogue Anti-Malware german translation Bug 01

Add "Scan with ..." entry in explorer context menu = Fügen Sie im Explorer-Kontextmenü den Eintrag "Scannen mit ..." hinzu

Shell Extension = Shell Erweiterung

3. Is a Translation Bug, too see the screenshot Rogue Anti-Malware german translation Bug 02

Defaultmäßige = Standardmäßige

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on August 12, 2019, 10:03:16 PM

Hi Mops21,

Thanks for your feedback.

When you update RogueKiller, it's necessary to close it so the installer is able to replace the old files with the new ones. Since version 13.4.0, we added a shell extension to make the user able to scan files from within the context menu, so Explorer must now be restarted as well.
Regarding the German translation, the official translator is a bit behind the schedule. Thoses mistakes will be fixed as soon as possible.

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on August 14, 2019, 06:14:23 PM

Hi

Thank you very much for your Infos

I mean this here see my 3 screenshots for it

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on August 14, 2019, 06:40:06 PM

Hi Mops21,

You are very welcome.
Yes, this is normal. Since explorer.exe exits when new RogueKiller updates are installed, your desktop environment will vanish until the end of the installation when the process is restarted.

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on August 15, 2019, 05:53:30 PM

Hi

Can you add this please to restay<rt the Explorer.exe again after the update please

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on August 15, 2019, 06:50:18 PM

Hi Mops21,

Explorer should automatically be restarted at the end of the installation.
Is it not the case here ?

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on August 16, 2019, 06:45:32 PM

Hi

Thank you very much for your Infos

What Need you when it is not working the restart after the Setup

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on August 16, 2019, 06:52:45 PM

Hi Mops21,

Just to be sure : explorer.exe is not restarted at the end of the installation ?
Are the UI elements of Windows (windows, menu, widgets, etc.) not displayed ?

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on August 17, 2019, 12:12:03 PM

Hi

No the Explorer.exe did not start after the install

I use Windows 8.1 64 Bit all is updated

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on August 17, 2019, 07:42:35 PM

Hi Mops21,

Thanks for your feedback.
We will investigate this issue as soon as possible.

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on August 18, 2019, 01:12:05 PM

Hi

Thank you very much for your Infos

Need you something from me please Files or more Infos

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on August 18, 2019, 07:46:21 PM

Hi Mops21,

You are very welcome.
We will keep you informed about the results of the investigations.

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on August 19, 2019, 04:13:14 PM

Hi

I will wait for it

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on August 20, 2019, 10:04:17 PM

Hi Mops21,

Unfortunately, we were not able to reproduce the issue on our test systems.

We will continue to search for clues, but I can't promise you we will find a solution.
Thanks for your understanding.

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on October 26, 2019, 01:20:35 PM

Hi

Can you check the txt File and the other Logs please

When you found something please fix it please

https://www.sendspace.com/file/i8xjb3

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on October 26, 2019, 06:29:48 PM

Hi Mops21,

Thanks for your feedback.
Did RogueKiller became unresponsive or simply crashed ?

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on October 30, 2019, 07:56:57 PM

Hi

It is working now thank you very much for your infos it is fixed now I have do nothing

Rogue Anti-Malware 14 Beta Bug 01vom 29.10.2019: Any infos about this available

Rogue Anti-Malware 14 Beta Bug 02: 1. There is no Start the application questions see the Version 13 at the end of installation. 2. Why start thethis after the setup see the image dieser PC

And can you check the Logs for other issues and bugs and errors and problemsd please and fix them please

https://www.sendspace.com/file/xr33gv

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on October 30, 2019, 08:12:29 PM

Hi Mops21,

The issue probably lies in the installer we are currently using.
Could you please manually download the last installer of RogueKiller V14 and run it like this :

Quote

setup.exe /LOG="C:\debuginstall.log"

A new file named debuginstall.log will be created at the root of your system drive. Please attach it with your next reply.
This file will contain the details of the operations performed by the installer and will greatly help us understand what is happening.

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on October 31, 2019, 07:52:48 PM

Hi

Can you explain me the steps by steps please for this please

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on October 31, 2019, 11:21:06 PM

Hi Mops21,

Sure.

1) Download RogueKiller V14 installer and save it on your Desktop.

2) Launch the command prompt windows (cmd) with admin rights (https://www.thewindowsclub.com/how-to-run-command-prompt-as-an-administrator) and copy/paste the following command :

Code: [Select]

"%USERPROFILE%\Desktop\setup.exe" /LOG="C:\debuginstall.log"
This will launch the installer in debug mode.

3) A new file named debuginstall.log should has been created at the root of your C:\ drive. Please attach it with your next reply.

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on November 01, 2019, 12:30:17 PM

Hi

I hope that is so right

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on November 01, 2019, 01:32:16 PM

Hi

And can you check this please

When I download the new Beta Version from here that is 14008 not 14009 see this screenshot

https://www.adlice.com/introducing-roguekiller-14/

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on November 01, 2019, 06:56:31 PM

Hi Mops21,

Quote

I hope that is so right

This is the right file, but the install process completed without any issue, so it's not really useful.
If you encounter the error again, please generate a new debuginstall.log file.

Quote

When I download the new Beta Version from here that is 14008 not 14009 see this screenshot

This is an issue on our side. The number is wrong, but it's really the installer for RogueKiller 14.0.0.9.

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on November 01, 2019, 07:36:06 PM

Hi

Okay thank you very much for your Infos

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on November 01, 2019, 07:50:19 PM

Hi Mops21,

You are very welcome.

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on June 15, 2020, 08:02:38 PM

Hi

Can you check the Logs and the Debug Files for Bugs and Errors and issues and Problems please and fix it when you found something

And check this see my Picture for that

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on June 16, 2020, 04:11:52 PM

Hi Mops21,

Thanks for your feedback
It's an issue on our side, the installer is corrupted. We will release a fix in a few days.

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on June 16, 2020, 05:49:29 PM

Hi

Can you check the Logs and the Debug Files for Bugs and Errors and issues and Problems please and fix it when you found something

And can you fix the Windows Explorer PIDS please

Thank you very much for your Infos

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on June 16, 2020, 06:30:08 PM

Hi Mops21,

Quote

And can you fix the Windows Explorer PIDS please

What do you mean by that ? Could you please describe minutely the issue you are experiencing ?

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on June 17, 2020, 06:46:31 PM

Quote from: Curson on June 16, 2020, 06:30:08 PM

Hi Mops21,

Quote

And can you fix the Windows Explorer PIDS please

What do you mean by that ? Could you please describe minutely the issue you are experiencing ?

Regards.

hi

I mean this here see my screenshot

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on June 18, 2020, 10:11:00 PM

Hi Mops21,

This is normal. It means that Explorer must be restarted to update some component of RogueKiller.
Just click on the "Ja" button to continue the installation process.

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on August 03, 2021, 12:25:21 PM

Hi

I have some new questions for you

1. Can you check this see and read the Rogue AntiMalware Bug vom 02.08.2021 txt File and the Logfiles

2. And can you check the Logs for other bugs and issues and errors and problems and fix it please

https://www.file-upload.net/download-14652319/RogueKiller.zip.html

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on August 03, 2021, 04:53:42 PM

Hi Mops21,

Could you please explain the issue you are facing more minutely ?
The latest report is detecting the "PC Reviver" PUP. Is it about this ?

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on February 12, 2022, 11:49:05 AM

Hi

I have some more questions for you

1. Where can I find this in the Rogue Antimalware Free and Paid Version

Cloudscanner (new module, BETA)

2. And can you check this please see the screenshot that is after each new start of Rogue Antimalware

3. And check the Logs for other issues and bugs and problems and errors

https://www.file-upload.net/download-14851306/Debug.zip.html

With best Regards
Mops21

Title: Re: Rogue Anti-Malware Questions
Post by: Curson on February 12, 2022, 10:13:38 PM

Hi Mops21,

CloudScanner is not implemented in RogueKiller yet. For now, it is only available on Adlice Diag.
Since you are using the Free version, real-time protection and Storage protection are not available, so that why it's greyed out.

I checked the logs and sent and didn't find anything problematic.

Regards.

Title: Re: Rogue Anti-Malware Questions
Post by: Mops21 on November 01, 2024, 07:24:26 PM

Hi

Can you check these Files please

https://www.file-upload.net/download-15405823/Debug.zip.html

With best Regards
Mops21