Adlice forum
Software feedback => RogueKiller PREMIUM => Topic started by: srcstcbstrd on July 12, 2019, 06:14:07 PM
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Hi - I've been trying to run Rogue Killer Premium today but it keeps crashing. Or at least it's gone from my screen if I step away from the PC for a couple of minutes. Sometimes I get an error message which reads, "Integer Division by Zero" which I have to click 'Ok' at least 6 times before the error is cleared. Anybody have any ideas? Is it the program or is something running amok with my desktop?
HP Desktop running Windows 10 Home 64 bit.
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Hi srcstcbstrd,
Thanks for supporting our product and welcome to Adlice.com Forum.
Were you given the choice to submit a crash dump when you restarted RogueKiller after it crashed ? If so, did you submit it ?
Regards.
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Hey Curson - I did submit the crash report(s).
I may have something infecting my pc. I did a restart and it seemed to work after that. There's been a few other hiccups like no ipv6 connection, slow responses from other programs, etc. Rogue Killer is not picking up anything and I'm trying other scans. Could have been just a fluke or something serious is lurking in the background.
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Hi srcstcbstrd,
We need to retrieve more information about the cause of this error.
First, please update RogueKiller to latest version (V13.3.2 at this time).
Then, please follow the following process :
- Download Process Explorer (x64) (http://live.sysinternals.com/procexp64.exe) and save it to your desktop.
- Start a new scan with RogueKiller and wait for the error message box to appear. Do not close it.
- Click on the setup file (procexp64.exe) and select Run as Administrator to start the tool.
- Locate the process named RogueKiller64.exe, do a right click on it and select Create Dump > Create Full Dump...
- Save the dump on your desktop and compress it.
- Upload it to Dropbox, Google Drive or similar services and share the link in your next reply.
Regards.