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General Category => Malware removal help => Topic started by: tcorley@tomcorleyenterpri on October 08, 2018, 08:03:32 PM

Title: Attempting to Rid Computer of Kovter
Post by: tcorley@tomcorleyenterpri on October 08, 2018, 08:03:32 PM

have attached screenshot I utilize when I attempt to remove the attached malware from computer.  Cannot get rid of these after attempting multiple times.  I have been using "Free" RogueKill.  Please advise...Thank you

Title: Re: Attempting to Rid Computer of Kovter
Post by: Curson on October 08, 2018, 08:13:08 PM

Hi Tom,

Welcome to Adlice.com Forum.
Please download Farbar Recovery Scan Tool (x86) (http://download.bleepingcomputer.com/farbar/FRST.exe) and save it to your Desktop.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  
• Press Scan button.
  
• It will produce a log called FRST.txt in the same directory the tool is run from.
  
• Please attach log back here.
• The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe). Please also attach that along with the FRST.txt into your reply.
  

Regards.

Title: Re: Attempting to Rid Computer of Kovter
Post by: tcorley@tomcorleyenterpri on October 09, 2018, 12:18:12 AM

see requested attachments

Title: Re: Attempting to Rid Computer of Kovter
Post by: tcorley@tomcorleyenterpri on October 09, 2018, 12:26:36 AM

see attached.  Goes with previous message sent

Title: Re: Attempting to Rid Computer of Kovter
Post by: Curson on October 09, 2018, 12:57:10 AM

Hi Tom,

Please uninstall the following applications :

• Driver Support
• TeamViewer (only if you haven't installed it yourself)
• RealVNC / VNC Enterprise Edition (only if you haven't installed it yourself)

Download attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system !

Run FRST and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please attach it to your reply.

How is your computer running ?

Regards.

Title: Re: Attempting to Rid Computer of Kovter
Post by: tcorley@tomcorleyenterpri on October 09, 2018, 06:02:11 PM

I do not know how to uninstall the listed programs you have listed.  Have gone to Control Panel, cannot locate uninstall option.  Please advise. 

Title: Re: Attempting to Rid Computer of Kovter
Post by: tcorley@tomcorleyenterpri on October 09, 2018, 06:14:29 PM

Have removed Driver Support, TeamViewer, and VNC.

Title: Re: Attempting to Rid Computer of Kovter
Post by: tcorley@tomcorleyenterpri on October 09, 2018, 07:56:20 PM

Have run FRST with "Fix".  I have no results page or cannot find the results page to attach.  It said it has completed task before restarting.  Please advise.  Thank you!

Title: Re: Attempting to Rid Computer of Kovter
Post by: Curson on October 10, 2018, 05:46:22 PM

Hi Tom,

It seeems that FRST did not found the fixlist.txt file.
Please make sure that both FRST.exe and fixlist.txt are located on your Desktop and that their names are not altered (ex. fixlist(1).txt).

Regards.

Title: Re: Attempting to Rid Computer of Kovter
Post by: tcorley@tomcorleyenterpri on October 10, 2018, 09:04:16 PM

I have followed all of your instructions.  Have run scan and your program has rid my computer of all listed malware, including Kovter.  Thank you very much for your patience and all assistance with this matter.  Greatly appreciated!!!!

Title: Re: Attempting to Rid Computer of Kovter
Post by: Curson on October 10, 2018, 09:30:20 PM

Hi Tom,

You are very welcome.
Could you please attach the Fixlog.txt file with your next reply ?

Regards.