Adlice forum

Software feedback => RogueKiller PREMIUM => Topic started by: JGMillerRN on May 19, 2018, 06:25:29 PM

Title: Program issue
Post by: JGMillerRN on May 19, 2018, 06:25:29 PM

My Premium RogueKiller has been downloaded on my 3d computer, but it won't open.  What do I need to do?

Title: Re: Program issue
Post by: Curson on May 20, 2018, 04:38:36 PM

Hi JGMillerRN,

Welcome to Adlice.com Forum and thanks for supporting our product.
Do you receive an error message when you try to start it ? Which operating system are you using ?

Regards.

Title: Re: Program issue
Post by: JGMillerRN on May 22, 2018, 01:48:14 AM

Quote from: Curson on May 20, 2018, 04:38:36 PM

Hi JGMillerRN,

Welcome to Adlice.com Forum and thanks for supporting our product.
Do you receive an error message when you try to start it ? Which operating system are you using ?

Regards.

No error message.  I get the window requesting Administrator approval which I say "Yes".  After that permission is granted; nothing happens.  I am using windows 10 OS

Title: Re: Program issue
Post by: Curson on May 22, 2018, 03:22:16 AM

Hi JGMillerRN,

Could you please give this version (http://download.adlice.com/RogueKiller/RogueKillerX64.exe) a try ?

Regards.

Title: Re: Program issue
Post by: JGMillerRN on May 22, 2018, 09:53:47 PM

Thanks for your prompt response.  This version will not open either.  Any other suggestions?

Title: Re: Program issue
Post by: Curson on May 22, 2018, 10:32:18 PM

Hi JGMillerRN,

You are welcome.
Would you agree to do a live session with us in order to retrieve more information about the issue ?

Regards.

Title: Re: Program issue
Post by: JGMillerRN on May 24, 2018, 02:42:21 AM

Yes. I agree to a connected session.  However, i will be out of town until June 5, 2018.  I will be available anytime that day.  Can we schedule a convenient time now?

Thanks,

Jeff

Title: Re: Program issue
Post by: Curson on May 25, 2018, 07:31:01 PM

Hi Jeff,

Thanks
Could you please open a new support ticket using the Contact Form (http://www.adlice.com/contact/) ? This way, it will be easier to setup the details of the live session.

Regards.