Adlice forum

Software feedback => RogueKiller => Topic started by: smoked on December 03, 2017, 10:43:55 PM

Title: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: smoked on December 03, 2017, 10:43:55 PM

As the title says, I'm scanning my Win 10 machine and RogueKiller 64 bit portable is haning up at regisrty value [x64] HKEY_LOCAL_MACHINE\SOFTWARE...T\CurrentVersion\Drivers32 : msacm.msg711 string. I don't know what to do or why it's hanging up. I did open task manager and close it down. Restarted the scan and still hang up here. Anybody know why?  :'(

Title: Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: Curson on December 04, 2017, 07:33:54 PM

Hi smoked,

Welcome to Adlice.com Forum.
This is likely a bug with RogueKiller. Could you please check you are using V12.11.27 ?

Regards.

Title: Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: smoked on December 05, 2017, 12:08:09 AM

Yes, at the time of the scan it was the latest RogueKiller. I always delete it and download new one when I want to scan.  I will download another new one and scan again to see if it changed in the time I started this thread.

Title: Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: smoked on December 05, 2017, 12:33:21 AM

Still the same deal using V12.11.27.

Title: Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: Curson on December 05, 2017, 12:41:42 PM

Hi Salenai,

Thanks for your feedback. We need to retrieve more information.
Please follow the following process :

• Download Process Explorer (x64) (http://live.sysinternals.com/procexp64.exe) and save it to your desktop.
  
• Click on the setup file (procexp64.exe) and select Run as Administrator to start the tool.
  
• When RogueKiller hangs, locate the process named RogueKiller_portable64.exe OR RogueKillerX64.exe, do a right click on it and select Create Dump > Create Full Dump...
  
• Save the dump on your desktop and compress it.
• Upload it to Dropbox, Google Drive or similar services and share the link in your next reply.

Regards.

Title: Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: smoked on December 05, 2017, 09:01:03 PM

https://drive.google.com/open?id=1fdREMhK5TyNBxbhQaAugIw26SGQlLk1X

Title: Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: Curson on December 06, 2017, 08:26:54 PM

Hi smoked,

Thanks.
We will analyse the dump and will get back to you as soon as possible.

Regards.

Title: Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: smoked on December 07, 2017, 05:34:58 AM

Ok thank you.

Title: Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: smoked on December 11, 2017, 01:09:37 AM

Any word on this please?

Title: Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: Curson on December 11, 2017, 04:34:16 PM

Hi smoked,

Sorry, it was a busy week and we were not able to look at your dump.
We will analyse it as soon as possible. Sorry for the inconvenience.

Regards.

Title: Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: smoked on December 11, 2017, 04:43:12 PM

Ok, Thank you. I'm waiting patiently. Happy holidays!

Title: Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: Curson on December 11, 2017, 08:36:31 PM

Hi smoked,

Thanks for your understanding.

Happy Holdays to you too !

Title: Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: smoked on December 14, 2017, 02:12:43 PM

TY same to you. Hope this problem can get fixed,

Title: Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: Curson on December 14, 2017, 02:45:23 PM

Hi smoked,

Thanks.
Since this is not an issue with the driver, it should be fixable.

Regards.

Title: Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: smoked on December 19, 2017, 10:54:26 PM

Using version 12.11.29.0 64 bit portable, still having the issue.  :'(

Title: Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: Curson on January 08, 2018, 04:43:37 PM

Hi smoked,

Sorry about the huge delay.
We found the issue and RogueKiller next version is expected to work properly.
Do you want me to inform you in this thread when it's released ?

Regards.

Title: Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: smoked on January 10, 2018, 01:29:06 AM

Great thanks. Yes please.

Title: Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: Curson on January 10, 2018, 01:11:50 PM

Hi smoked,

You are very welcome.
I will then drop you a message when it's released.

Regards.

Title: Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: smoked on January 14, 2018, 04:25:51 AM

Sounds great! 8)

Title: Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
Post by: Curson on January 15, 2018, 01:43:04 PM

Hi smoked,

RogueKiller V12.12.0 has been released and should be able to complete the scan.
Could you please give it a try ?

Regards.