Adlice forum

Software feedback => RogueKiller PREMIUM => Topic started by: howieh on October 30, 2017, 04:29:32 PM

Title: Problem after recent d/l
Post by: howieh on October 30, 2017, 04:29:32 PM

Hello. The auto reinstall after the most recent update today did not work. A notice said it cannot overwrite the 64bit exe file (I hit "ignore"). Now I cannot run RK at all. Should I uninstall and reinstall? Thank you!

Title: Re: Problem after recent d/l
Post by: Curson on October 30, 2017, 04:52:05 PM

Hi howieh,

Thanks for supporting our product and welcome to Adlice.com forum.
Could you please reboot your computer and retry the update process ?

Regards.

Title: Re: Problem after recent d/l
Post by: howieh on October 30, 2017, 04:58:36 PM

Hi Curson, thanks for responding. I tried that and it doesn't work. The exe files (RKcmd64 and RKcmd) no longer work. The Updater exe file​ also no longer works (a window pops up stating "product not recognized: please contact us"). However the RK32 exe works and is currently at version 12.11.22.0.

Should I just stay with that? I'm concerned if the next update will cause this to happen again. Never had this problem before.

Thank you! And thanks for having a great product!!

Title: Re: Problem after recent d/l
Post by: Curson on October 30, 2017, 06:08:56 PM

Hi howieh,

It seems that RogueKiller's binaries have been corrupted in some way.
Could you please completely uninstall it and reinstall it using this installer (http://download.adlice.com/api?action=download&app=roguekiller&type=setup) ?

Regards.

Title: Re: Problem after recent d/l
Post by: howieh on October 30, 2017, 06:27:46 PM

That did not work.  The RK32 bit still works and updates fine but there's still an error when it comes to installing the RK64 exe.

Title: Re: Problem after recent d/l
Post by: Curson on October 30, 2017, 06:40:03 PM

Hi howieh,

Which operating system are you running ?
Could you please give me the complete error message that is displayed ?

Regards.

Title: Re: Problem after recent d/l
Post by: howieh on October 30, 2017, 06:56:51 PM

Windows 10.  The error that comes up is this:

"C:Progam\Files\RogueKiller\RogueKiller64.exe

An error occurred while trying to remove a file in the destination directory:

MoveFile failed; code 183
Cannot create a file when the file already exists.

Click Retry to try again, Ignore to skip (not recommended), or Abort to cancel installation"

Usually, the installer is able to rewrite RK64 exe.  This is the first time I've run into the problem where it will not rewrite.  Even if the RK64 exes are removed, I still get the same error.

After the installation is complete (when I hit "Ignore" for RK64), I get another error message:

"Unable to execute file:

C:\ProgramFiles\RogueKiller\RogueKiller64.exe

ShellExecuteEx failed; code 5
Access is denied"

Thank you for your help!  Sorry about all of this!

Title: Re: Problem after recent d/l
Post by: Curson on October 30, 2017, 07:08:39 PM

Hi howieh,

Do you have Administrative rights ?
Could you please check the volume filesystem for corruption ?

Regards.

Title: Re: Problem after recent d/l
Post by: howieh on October 30, 2017, 07:24:17 PM

No errors or corrupted files/sections noted.

Title: Re: Problem after recent d/l
Post by: howieh on October 30, 2017, 07:24:54 PM

I can still run RK32 so I'll use that in the meantime.  I'm hoping that with the new update, the error will correct itself.

Title: Re: Problem after recent d/l
Post by: Curson on October 30, 2017, 07:28:07 PM

Hi howieh,

Let's test this.
Please drop me a message if this issue is not fixed with next week update.

Regards.

Title: Re: Problem after recent d/l
Post by: howieh on October 30, 2017, 07:57:08 PM

Ok, sounds like a plan.  Thank you again for your time and help!  I really appreciate it!

Title: Re: Problem after recent d/l
Post by: Curson on October 30, 2017, 08:33:22 PM

Hi howieh,

You are very welcome.

Regards.

Title: Re: Problem after recent d/l
Post by: howieh on November 06, 2017, 03:16:33 PM

Hi Curson!  Hope you are well!  I'm still having difficulties with the program.  I'm prompted to update but even when I download the exe file, I'm still running into the same RK64.exe issue as last week.  I've tried deleting all program files from the computer but the issue still exists.  A new problem is that the 32 bit RK won't take the update for some reason.  I'll still be prompted to update despite having just done so.

Any help is greatly appreciated!

Title: Re: Problem after recent d/l
Post by: Curson on November 06, 2017, 04:14:45 PM

Hi howieh,

Thanks for your feedback.
Would you agree to do a live session with us in order to retrieve more information about the issue ?

Regards.

Title: Re: Problem after recent d/l
Post by: howieh on November 06, 2017, 05:28:23 PM

Sure thing.  How do I  go about doing that?

Title: Re: Problem after recent d/l
Post by: Curson on November 06, 2017, 06:05:29 PM

Hi howieh,

Thanks
Could you please open a new support ticket using the Contact Form (http://www.adlice.com/contact/) ? This way, it will be easier to setup the details of the live session.

Regards.

Title: Re: Problem after recent d/l
Post by: howieh on November 06, 2017, 06:15:35 PM

OK, will do!  Thank you!

Title: Re: Problem after recent d/l
Post by: Curson on November 06, 2017, 07:22:17 PM

Hi howieh,

You are welcome.

Regards.