Adlice forum

Software feedback => UCheck => Topic started by: Tigzy on February 28, 2017, 02:24:39 PM

Title: ==> Crash/Hang/Block, please come here <==
Post by: Tigzy on February 28, 2017, 02:24:39 PM

Hello
If you have a problem of UCheck crashing, please do the following:

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1. Application crash:

• Restart the application
• If it asks for sending crash information, please upload them. If not, follow 1.1
• That's all you need to do

1.1 Application crash, manual dump:

• Download ProcDump: http://technet.microsoft.com/en-us/sysinternals/dd996900.aspx
• Follow the option A. of this tutorial: https://kb.acronis.com/content/27931
• The command line to execute is "procdump -e -w -ma UCheck.exe"
• When the application crashes, it will generate a dump.
• Zip it, upload it on http://upload.adlice.com.

2. Application is blocked/hangs on something:

• Download Process Hacker or Process Explorer, and install it. Start it.
• Restart UCheck
• When it hangs, make a full dump of the process with Process Hacker/Explorer with a right click.
• Zip it, upload it on http://upload.adlice.com.

Thanks!