Author Topic: Program errors  (Read 661 times)

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July 15, 2021, 01:34:17 pm

howieh

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Program errors
« on: July 15, 2021, 01:34:17 pm »
Hello,

I've been using RK for years (great product!).  Recently, a few weeks ago, it seemed it had "forgotten" my premium status.  I reentered the license information and used up one of the 5 remaining license instances but everything worked well after.  Now, there is an update (it did not update automatically despite m having premium access) which I downloaded but am having issues as it will consistently tell me to redownload the program.  Also, it is saying I'm using the 16 bit instead of 32 bit program.  Has not done that in years.  Any help is appreciated.  Thank you.

Reply #1July 15, 2021, 05:47:47 pm

Curson

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Re: Program errors
« Reply #1 on: July 15, 2021, 05:47:47 pm »
Hi howieh,

Could you please try doing this ?

- Uninstall RogueKiller entirely from programs and settings
- Remove the folder located at C:/ProgramData/RogueKiller
- Install from this link: http://download.adlice.com/RogueKiller/setup.exe
- Put your license back.

Is the issue still present ?
Regards.

Reply #2July 20, 2021, 02:26:40 pm

howieh

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Re: Program errors
« Reply #2 on: July 20, 2021, 02:26:40 pm »
So far, so good.  Thank you!

Reply #3July 20, 2021, 09:24:23 pm

Curson

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Re: Program errors
« Reply #3 on: July 20, 2021, 09:24:23 pm »
Hi howieh,

You are welcome.
Thanks for your feedback.

Regards.