Adlice forum

Software feedback => UCheck => Topic started by: garioch7 on December 17, 2021, 08:49:09 pm

Title: TeamViewer Again
Post by: garioch7 on December 17, 2021, 08:49:09 pm
I noticed that I had not received any TeamViewer updates in a while.  I checked.  The version that I had was 15.22.3.  I run UCheck every Friday before I backup my computers.  Both are running Windows 11 Pro x64, 21H2, fully updated.

I launched TeamViewer and "Check for Updates" and found that the current version was 15.25.6.  I updated to that version via TeamViewer.

There have been issues in the past with TeamViewer changing its update protocols so that the UCheck "scraper" does not find them.  I suspect that has happened again.

Submitted for your information.  Have a great weekend.

Best Regards,
-Phil
Title: Re: TeamViewer Again
Post by: Curson on December 18, 2021, 09:33:40 am
Hi Phil,

At first sight, we didn't spot any issue on our side.
Could you please attach a scan report before you manually updated TeamViewer ?

Thanks and have a nice week-end too.

Regards.
Title: Re: TeamViewer Again
Post by: garioch7 on December 18, 2021, 08:19:17 pm
Curson,

I have attached the scan report from the previous Friday.  I looked at it myself, and I saw that I had the 32-bit version of TeamViewer installed rather than the 64-bit version.  I uninstalled the 32-bit version and installed the 64-bit version.  If that was/is the issue, you can ignore my post and I apologize for wasting your time.

Have a great weekend.

Best Regards,
-Phil
Title: Re: TeamViewer Again
Post by: Curson on December 18, 2021, 10:14:19 pm
Hi Phil,

Thanks a lot.
No, the 32-bit version being installed should not have caused the issue. We will investigate this and come back to you as soon as possible.

Have a nice week-end too.

Regards.
Title: Re: TeamViewer Again
Post by: Tigzy on December 20, 2021, 03:05:57 pm
Hi,
It seems to be an issue with TeamViewer CDN.
In North America, where our server is located, the version on their website is old. And UCheck relies on that (indirectly).
We have contacted them, hopefully they are willing to fix that soon.

EDIT: They answered this will be fixed soon, UCheck should pick up the correct version once they deploy their fix.
I'll try to confirm by checking from time to time.

Thanks for the feedback
Title: Re: TeamViewer Again
Post by: garioch7 on December 20, 2021, 07:49:20 pm
@Tigzy

Thank you for looking into this for me.  I really appreciate it.  Have a great day.

Regards,
-Phil
Title: Re: TeamViewer Again
Post by: garioch7 on December 24, 2021, 06:51:35 pm
@Tigzy

Was notified by UCheck that there was a TeamViewer update.  UCheck was in batch mode (administrator), and the update appeared to install normally.  I launched TeamViewer and it said it was still the previous version.  I ran UCheck again, and this time it told me to uninstall my 64-bit TeamViewer and install it again.  I did not.  I updated TeamViewer successfully via TeamViewer.  Something strange is going on.  Scan logs and screen snips attached.

Thank you and Merry Christmas.

Best Regards,
-Phil
Title: Re: TeamViewer Again
Post by: garioch7 on January 28, 2022, 09:15:11 pm
@Curson:

TeamViewer is still not cooperating with UCheck.  I run it weekly.  Today it reported only a Notepad++ update.  There was a TeamViewer update when I launched TeamViewer, from Version 15.25.8 to the current version 15.26.4.  I have updated both of my computers with the newest version of TeamViewer manually from within TeamViewer.

Submitted for your information.

Best Regards,
-Phil
Title: Re: TeamViewer Again
Post by: Curson on January 31, 2022, 04:14:17 pm
Hi Phil,

Sorry for the late answer.

Indeed, our scrapper is retreiving V15.25.8 as the latest version available.
I will investigate and keep you updated.

Regards.
Title: Re: TeamViewer Again
Post by: Curson on January 31, 2022, 04:18:08 pm
Hi Phil,

It should be fixed now.
Thanks for your feedback again.

Regards.
Title: Re: TeamViewer Again
Post by: garioch7 on January 31, 2022, 08:24:39 pm
@Curson:

You are most welcome.  I am really happy with the UCheck product.

Have a great day.

Regards,
-Phil
Title: Re: TeamViewer Again
Post by: Curson on February 01, 2022, 08:16:30 pm
Hi Phil,

You are welcome.
It seems that TeamViewer doesn't update their website immediately when they release a new version. We will probably need to find another way to detect TeamViewer latest version in the future.

Have a nice week.

Regards.
Title: Re: TeamViewer Again
Post by: garioch7 on February 01, 2022, 09:28:48 pm
@Curson:

Thank you for looking into this, ... again.  It is much appreciated.  Tremendous customer support.  I commend you and the Adlice team.

Have a great day.

Regards,
-Phil
Title: Re: TeamViewer Again
Post by: Curson on February 02, 2022, 05:35:11 pm
Hi Phil,

Thanks for your kind words.
Have a nice day, too.

Regards.