General Category > Malware removal help

removal of SafeFinder from WIN7 pro

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Curson:
Hi arikpik,

It seems RogueKiller does not detect the whole infection, allowing it persist.
We will be doing a full system investigation.

Please download Farbar Recovery Scan Tool (x64) and save it to your Desktop.
[*]Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will produce a log called FRST.txt in the same directory the tool is run from.
[*]Please attach log back here using the "Attachments and other options > Attach" feature.
[*]The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe). Please also attach that along with the FRST.txt into your reply.
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Regards.

arikpik:
Hi ,

The files are attached now.

Best regards ,

arikpik

Curson:
Hi arikpik,

Your computer is very infected. Please make a backup of your personal data before proceeding any further.

Download attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system !

Run FRST and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please attach it to your reply.

Regards.

arikpik:
Hi ,

Thank you for trying to assist us.

During this run the laptop had to shut down and it did not continue running the FRST following the boot.

Nevertheless it had saved a file that is attached.

Best regards ,

arikpik

Curson:
Hi arikpik,

It seems FRST was still able to process the script.
How is your computer running now ?

Regards.

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