Author Topic: Latest RogueKiller hanging up for 8+ hours on msacm.msg711  (Read 183 times)

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December 03, 2017, 10:43:55 pm

smoked

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Latest RogueKiller hanging up for 8+ hours on msacm.msg711
« on: December 03, 2017, 10:43:55 pm »
As the title says, I'm scanning my Win 10 machine and RogueKiller 64 bit portable is haning up at regisrty value [x64] HKEY_LOCAL_MACHINE\SOFTWARE...T\CurrentVersion\Drivers32 : msacm.msg711 string. I don't know what to do or why it's hanging up. I did open task manager and close it down. Restarted the scan and still hang up here. Anybody know why?  :'(

Reply #1December 04, 2017, 07:33:54 pm

Curson

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Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
« Reply #1 on: December 04, 2017, 07:33:54 pm »
Hi smoked,

Welcome to Adlice.com Forum.
This is likely a bug with RogueKiller. Could you please check you are using V12.11.27 ?

Regards.

Reply #2December 05, 2017, 12:08:09 am

smoked

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Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
« Reply #2 on: December 05, 2017, 12:08:09 am »
Yes, at the time of the scan it was the latest RogueKiller. I always delete it and download new one when I want to scan.  I will download another new one and scan again to see if it changed in the time I started this thread.
« Last Edit: December 05, 2017, 12:10:15 am by smoked »

Reply #3December 05, 2017, 12:33:21 am

smoked

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Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
« Reply #3 on: December 05, 2017, 12:33:21 am »
Still the same deal using V12.11.27.

Reply #4December 05, 2017, 12:41:42 pm

Curson

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Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
« Reply #4 on: December 05, 2017, 12:41:42 pm »
Hi Salenai,

Thanks for your feedback. We need to retrieve more information.
Please follow the following process :
  • Download Process Explorer (x64) and save it to your desktop.
  • Click on the setup file (procexp64.exe) and select Run as Administrator to start the tool.
  • When RogueKiller hangs, locate the process named RogueKiller_portable64.exe OR RogueKillerX64.exe, do a right click on it and select Create Dump > Create Full Dump...
  • Save the dump on your desktop and compress it.
  • Upload it to Dropbox, Google Drive or similar services and share the link in your next reply.
Regards.

Reply #5December 05, 2017, 09:01:03 pm

smoked

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Reply #6December 06, 2017, 08:26:54 pm

Curson

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Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
« Reply #6 on: December 06, 2017, 08:26:54 pm »
Hi smoked,

Thanks.
We will analyse the dump and will get back to you as soon as possible.

Regards.

Reply #7December 07, 2017, 05:34:58 am

smoked

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Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
« Reply #7 on: December 07, 2017, 05:34:58 am »
Ok thank you.

Reply #8December 11, 2017, 01:09:37 am

smoked

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Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
« Reply #8 on: December 11, 2017, 01:09:37 am »
Any word on this please?

Reply #9December 11, 2017, 04:34:16 pm

Curson

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Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
« Reply #9 on: December 11, 2017, 04:34:16 pm »
Hi smoked,

Sorry, it was a busy week and we were not able to look at your dump.
We will analyse it as soon as possible. Sorry for the inconvenience.

Regards.

Reply #10December 11, 2017, 04:43:12 pm

smoked

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Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
« Reply #10 on: December 11, 2017, 04:43:12 pm »
Ok, Thank you. I'm waiting patiently. Happy holidays!

Reply #11December 11, 2017, 08:36:31 pm

Curson

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Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
« Reply #11 on: December 11, 2017, 08:36:31 pm »
Hi smoked,

Thanks for your understanding.

Happy Holdays to you too !

Reply #12December 14, 2017, 02:12:43 pm

smoked

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Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
« Reply #12 on: December 14, 2017, 02:12:43 pm »
TY same to you. Hope this problem can get fixed,

Reply #13December 14, 2017, 02:45:23 pm

Curson

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Re: Latest RogueKiller hanging up for 8+ hours on msacm.msg711
« Reply #13 on: December 14, 2017, 02:45:23 pm »
Hi smoked,

Thanks.
Since this is not an issue with the driver, it should be fixable.

Regards.